Caliber - Leander - Crystal Falls Pkwy
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Brake dust covers on passenger side are still bent and were not replaced. Car makes metallic scraping noises at low speeds as a result.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly, respectful, and helpful. Won’t hesitate to recommend Caliber collision.
Customer Service - 5.0/5.0 -
Customer service was exemplary.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Brandon was great at keeping me informed along the way. The car looks great! And thanks for the wash and inside cleaning. I would definitely recommend Caliber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent customer service Very thorough and explained the process
My Experience - 5.0/5.0 -
Excellent customer service. The team went above and beyond and kept me informed every step of the way. Thank you to Mike and the general manager for delivering my car when I didn’t have transportation to pick up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
The wrong parts were selected and the repairs were done incorrectly. What I don't understand is why the job was accepted in the first place, knowing the parts wouldn't fit correctly. The right part was eventually ordered, but the fix was still slightly off. On the customer experience side: the front desk lady was genuinely lovely. The repair staff, however — and whoever represents them to customers — are in serious need of training on how to speak to clients. If you're trained to do this work well, I don't see why you'd take on a repair you weren't prepared to handle properly. At one point, the personnel repeatedly told me that I "don't own a 500k Maserati" and shouldn't expect that level of repair. That left me wondering: if you can't reliably handle everyday cars, why set your sights on high-end Maseratis? And the paint job — after I pointed out that it didn't match, it was redone. But I was genuinely surprised to be called in to pick up the vehicle as "ready," when the paint still wasn't done properly. At that point I have to ask whether an eye exam might be part of the service too.
Customer Service - 1.0/5.0 -
Mixed experience overall. The front desk lady was genuinely lovely — warm, professional, and easy to deal with. The repair side was another story. The staff need real training on how to speak to customers. At one point I was repeatedly told that I "don't own a 500k Maserati" and shouldn't expect that level of repair — which is not something a paying customer should ever hear. It came across as dismissive and unprofessional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Brandon and team were awesome!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank all for doing a great job getting my car back to me quickly. Due to a death in family I needed my car and Cole did a great job handling everything.
My Experience - 5.0/5.0 -
Caliber Leander has amazing staff that helped me through every step of the way, and made a process that is typically stressful much simpler!
My Experience - 5.0/5.0 -
The Caliber Collision team in Leander was awesome! Super friendly staff and so knowledgeable. They updated me regularly about the progress of my vehicle and answered all my questions. I didn’t expected my car to be done early. Shout out to Cole for being proactive with getting the repairs to my car done early! 👍 Also, to Brad for making sure I was satisfied with the car repair before driving off. 😁 Overall the staff there made me felt valued and I’m not just a customer. I am a loyal customer now. Thank you! - Stacey
Likely to Recommend - 5.0/5.0 -
I always recommend the location in Leander to all my family and friends.
Repair Quality - 5.0/5.0 -
The staff were super amazing. I was greeted the moment I entered the shop and a warm and welcoming smile along with it. Thank you for making me comfortable. I know my car was in good hands.
Customer Service - 5.0/5.0 -
Outstanding service. Cole answered all my question and made sure I understood everything before I left. When I picked up my car, Brad was there to make sure my car was ready for me. He even cooled down the car for me! 😁 It 100 degrees that day, so I was so thankful to enter a car that wasn’t melting my face. 🤣
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with the service and repair quality. The staff was professional, communication was excellent, and the repairs were completed on schedule. My vehicle looks great, and the entire process was smooth and hassle-free. I would definitely return for future repairs and recommend this shop to others.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repairs were completed to my satisfaction