Caliber - Lebanon in

4.9 (1,350reviews)
98%
1206 W. South St,  Lebanon,  IN  46052
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,350)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear and proactive communication, and impressive timeliness. Many highlight that repairs were completed ahead of schedule, often days or even a week early, which exceeded expectations. The front office team is frequently commended for being friendly, professional, and thorough in keeping customers informed at every stage of the repair process through texts, calls, and in-person updates. Repair quality is widely celebrated, with customers noting flawless paint matches, seamless bodywork, and vehicles returned in better condition than expected. A standout bonus frequently mentioned is the complimentary interior and exterior cleaning of vehicles. A few customers noted areas for improvement, including occasional delays in proactive status updates requiring them to call for information, minor overlooked items at pickup, and isolated concerns about repair completeness. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"The Caliber Collision, in Lebanon, IN, did such a great job in repairing my truck after a minor collision. I have trusted them in the past and they didnt let ..." Read more
"... exceptional professionalism throughout the entire process. My vehicle was returned in impeccable condition, exceeding my expectations. Their communication was clear and timely, keeping ..." Read more
"These guys Rock, Very friendly and very professional, did a outstanding job and quality repairs on my truck, better than when I took it in, they got my business for sure, and hey my fellow ..." Read more
"I'm very pleased with Caliber. My door looks like nothing happened to it and they matched my unusual color perfectly. It did take longer than estimated to get done but ..." Read more
"Work was good on damaged area but for the second time I have taken my car to this shop it has came back with damage to other areas…this time my tire was taken off and rim laid on its ..." Read more
"Fantastic staff and they did an amazing job in my car. Only took 2 days to fix it when it was not supposed to be done until the 31st. I couldnt be happier."
"My vehicle was not repaired on time. It took three weeks to get my car repaired."
"... recommend. The team was professional, thorough, and fast, completing the work on my vehicle ahead of schedule! All around great experience!" Read more
"... Communication was great! Very pleasant experience and turn around time was totally unexpected we where expecting to be without out our vehicle for 2 months- so hats off to your team. I hope I dont need your ..." Read more
"The communication was 2nd to none. I knew every step that my vehicle was going through. They did a great job on the repairs. The team went ..." Read more
"... impeccable condition, exceeding my expectations. Their communication was clear and timely, keeping me informed every step of the way. I highly recommend their services for any auto body ..." Read more
"Your team is fantastic, Communication was great! Very pleasant experience and turn around time was totally unexpected we where expecting to be without out our vehicle ..." Read more
"They didnt call me and let me know where it was at in the repair process. I had to call to find out."
"Repair took 2 weeks which was expected, but I had to keep calling them for updates because I couldn't spend any more money on rental anymore. So if I wasn't pushing for it who knows how long ..." Read more

My Experience

Communication was great. Gave me many updates throughout the process. Finished truck when they said it will be done.

My Experience

My car looks great!! Everyone was very friendly and professional!! I will definitely recommend Caliber Collision.

My Experience

Thanks for everything you all did. Kept me updated throughout the whole process and completed the work before the scheduled date.

Likely to Recommend

Customer service, scheduling online and keeping in contact with the employees to see where they were with the process of my vehicle is so nice.

Repair Quality

Dropped my car off at 8:15 & had it back the same day! They checked all the electric and mechanical parts before they popped the bumper back in & we were good to go!

Customer Service

Rhonda was great! She communicated well the whole time!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service! Great team!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent customer service and communication was outstanding! Service to my Terrain was above beyond! I would highly recommend Caliiber Collusion! You will not be disappointed, but thrilled with your experience! Thank you Caliber Collision!

Likely to Recommend

Repair Quality

Great communication

Customer Service

Staff was super friendly and easy to work with

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The whole team was fast and communicative during the whole process from start to finish. The body work was like my accident never happened, so we are very pleased with Caliber Collision! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly and supportive.staff. Kept me informed every step of the repair. I would highly recommend to anyone that would ask.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was sweet and accommodating. If the needs ever arrives again, i know thatnI will be coming back here!

Likely to Recommend

Repair Quality

Friendly, fast, accommodating. I will never go anywhere else!

Customer Service

Wonderful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks great! Thank you for also cleaning the inside…an unexpected surprise. The work was done in a timely manner and I was informed of its status numerous times during the repair process. I would definitely recommend Caliber Collision to anyone who needs their car repaired. Excellent work!

Likely to Recommend

Repair Quality

Customer Service

Very nice repair work and excellent customer service!. I would recommend Caliber Collision for anyone needing repair work.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I’ve already referred a friend as a result of the high quality service. He had a similar experience.

Repair Quality

The team was excellent and highly communicative throughout the process. Car looked great when I picked it up! Second time I’ve used this Caliber location because they handle everything professionally and will be coming back if/when needed.

Customer Service

The team was excellent and highly communicative throughout the process. Car looked great when I picked it up! Second time I’ve used this Caliber location because they handle everything professionally and will be coming back if/when needed.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Employees very knowledgeable and were understanding. It was done ahead of time verses the original time line. Hopefully I won't have to use your services but if I do I will come back to Calibur. I recommend Calibur's highly!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication with our local shop. They did a fantastic job on replacing our damaged vehicle. Will definitely return back if need body work.

Likely to Recommend

Repair Quality

Customer Service

Very good experience and great work.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service, very impressed with the rental car reservation and pick up, the work looks great. Thanks!!

Customer Service

Great customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Would recommend

Repair Quality

Job well done

Customer Service

Kept us updated the whole process

Kept me Informed?

Yes

Ready on Time?

Yes

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