Caliber - Leesburg
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
I was initially happy at pickup - then learned the repair wasn't complete when my car was rejected for inspection today. I called Caliber and they quickly ordered the necessary part. It will hopefully be fixed on Monday. However, I am now a little nervous that something else may pop up and too much time will have passed to link it to the repair. Good thing my inspection was due this soon.
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Mostly satisfied. Great work on the dented spot, but one of the tools or techs scratched a small spot below the area in the process. Any chance I can swing by one day to see if the finish can be quickly buffed smooth?
My Experience - 5.0/5.0 -
Nathan was a great advisor and my car turned out great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs turned out great! Can’t tell there was ever an accident.
Customer Service - 5.0/5.0 -
From Casey at the front desk who was very helpful and pleasant to my advisor Nathan who was keeping me informed on what was going on with my car each day…customer service at caliber was outstanding!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and I like the status updates.
Customer Service - 5.0/5.0 -
Everyone I dealt with was friendly and professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
When I picked up the car, it made hizzing sound and the AC does not work. I called the same day, never answered the phone. I will call them tomorrow. But I am not happy with work. The work was delayed and I had to pay for 2 days rental out of pocket.
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
Work completion was delayed by 3 days and I had to pay out of my pocket for the car rental extension. When I picked up my car, the AC was blowing hot air and had to take it back for AC repair.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service, great communication and total came in under estimate. Highly recommend.
My Experience - 0.0/5.0 -
The car was not totally fixed. The SRS light is still on, and I will be dropping the car off again on Monday for it to be actually fixed. This is totally unacceptable
Likely to Recommend - 1.5/5.0 -
More problems than when I started, and not the best updates lead to not really wanted to recommend this place. I realize Caliber is realistically the only choice in Leesburg, but oh well
Repair Quality - 1.5/5.0 -
I turned the car in with no broken air vent, no SRS light on, and no lights out. I received the car with all three issues present. I realize that Caliber may not have caused the issues, but it is very suspicious when I deliver a car that is less broken then when I get it back. And other customers would be furious if this happened to them
Customer Service - 2.5/5.0 -
I didn't deal with anybody so I do not know
Returned Clean
My Experience - 5.0/5.0 -
Thank you for a smooth and pleasant experience. We appreciated the regular updates and the repair work was excellent.
My Experience - 5.0/5.0 -
Excellent customer service and constant updates on the work completed. Thank you for your help and professionalism.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work, the communication and the service were excellent
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car came back perfect! I also left my earbuds in the rental car and they called me to return them!
Customer Service - 5.0/5.0 -
The employees were very nice and helpful, especially Carl.