Caliber - Lockport

4.7 (294reviews)
92%
40 Ruhlmann Rd,  Lockport,  NY  14094

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (294)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Thank you so much for fixing my car it was done fast and I appreciate that very much and my car car looks amazing. Thank you again

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Absolutely!

Repair Quality

I was so upset about my damaged car.. Caliber collision was wonderful! Not only were the repairs excellent, but the staff is truly awesome. They help make this smooth transition from fixing my trax, but they were kind enough to see I made it home safely. Angela the manager is so kind and knowledgeable I don't know how they do it but they made my experience as easy as 123. I recommend their services to anyone who enjoys great customer service! 😊

Customer Service

I was so upset about my damaged car.. Caliber collision was wonderful! Not only were the repairs excellent, but the staff is truly awesome. They help make this smooth transition from fixing my trax, but they were kind enough to see I made it home safely. Angela the manager is so kind and knowledgeable I don't know how they do it but they made my experience as easy as 123. I recommend their services to anyone who enjoys great customer service! 😊 Regna

Returned Clean

My Experience

Jeremy was absolutely wonderful to work with. He went above and beyond to help us get our new truck back on the road after getting rear ended. He called around to find out of stock parts and communicated timelines honestly. What could have taken months only took a couple weeks thanks to him. Thank you all!

My Experience

Thank you for all the help! This was my first and hopefully last time dealing with an accident. Your team was awesome and helped so much. I don’t know anything about cars and your team guided me every step of the way! THANK YOU!

My Experience

Good and well worth the money seamless and went above what was asked

Likely to Recommend

Already have!

Repair Quality

Everyone was so knowledgeable, caring, and informative about what was going on with my vehicle, I always had updates on whatever was going on or always needed to be fixed. The amount of time it took for them to fix my vehicle was amazing and they even brought me my car when it was done being fixed! My car is looking amazing running great and I couldn’t ask for a better experience in the stressful time! I highly recommend!

Customer Service

Returned Clean

My Experience

Everyone was very friendly and helpful, Jeremy kept me posted on the progress and it was completed ahead of schedule. This was an insurance claim, they dealt directly with the insurance company. It was a very easy process.

Likely to Recommend

Repair Quality

Everyone was very friendly. Jeremy kept me informed on the progress and my car was finished ahead of the projected time. They dealt directly with the insurance company.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Excellent service

Customer Service

They went out of their way

Returned Clean

My Experience

They kept me updated on the progress of the repairs in a timely manner

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

they did amazing, looks like i just bought it. They also do a good deep clean.

Likely to Recommend

Repair Quality

i love what they did it look brand new off the lott and they did a deep clean.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very detailed and fast

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The entire process was seamless. I appreciated the text updates, fast responses, and the wonderful job they did detailing my Jeep! My car looks brand new inside and out, and the professionalism made it even better.

My Experience

I appreciated the updates I received while my car was in the shop. Excellent service and results. Friendly staff

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The Caliber Collision team did a fantastic job on repairing my vehicle! The team did a great job with keeping me updated throughout the entire process (shout out to Jeremy)! The job was also completed at an earlier time than expected which is amazing. I would gladly go back to them if I ever need another repair.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Informative and courteous staff

My Experience