Caliber - Lockport

4.8 (289reviews)
93%
40 Ruhlmann Rd,  Lockport,  NY  14094

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (289)

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Repair Quality

Customer Service

My Experience

Great job with the car. Very professional and a pleasure to do business with. I highly recommend this shop for all your collision work.

Likely to Recommend

Repair Quality

Fantastic job

Customer Service

Very professional easy to work with

Returned Clean

My Experience

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Repair Quality

Customer Service

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My Experience

Looks great still has a vibration when you hit the gas

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Repair Quality

Customer Service

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Repair Quality

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Likely to Recommend

I have already recommended Calliber Collision to friends and family... although one look at my repaired car speaks volumes for excellence in itself!

Repair Quality

I am extremely pleased with the work that Caliber Collison did on my car. It looks brand new!

Customer Service

I received several text messages and timely returned phone calls in response to all of my questions and concerns with my vehicle. All staff was kind and informative.

Returned Clean

Likely to Recommend

I appreciated how they explained things and kept me informed.

Repair Quality

Did a good job, was repaired sooner than they anticipated so that was exciting .

Customer Service

Everyone was professional and kind.

My Experience

I noticed my windshield wiper was broken after I picked my car up but otherwise the color match was perfect

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Customer Service

Returned Clean

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My Experience

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My Experience

Would like to say from drop off..to pick up..l was very pleased with your service from staff to repairs!! Was kept informed throughout the time of repairs which was much appreciated Thank You All !!!

My Experience

Updates all the way through the process. Also everyone I dealt with was friendly and helpful each time I visited.

My Experience

It was a great experience form the start, me and.my wife were very satisfied with the communication from caliber, and the final result, if we need any collision work I will definitely call caliber again.

Likely to Recommend

Repair Quality

Great service also great communication from staff on updates so and all around great experience with caliber, if any other needs for collision work I will definitely call them again.

Customer Service

Returned Clean

Likely to Recommend

As long as the timing was within reason, they did a great job with the actual labor.

Repair Quality

Car came back great....did take a tad longer than I expected but it is what it is. They were super friendly.

Customer Service

Dealt with a few calls from myself and the insurance company.

Returned Clean

My Experience

They are wonderful both times got my car back sooner then was advised.

Likely to Recommend

Repair Quality

Caliber is the best . Both times had my car completed before the time frame given.

Customer Service

Everyone at Caliber is wonderful

My Experience

You kept me informed about the progress of the repair and met the completion date

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Repair Quality

Customer Service

Likely to Recommend

I already am telling my friends!

Repair Quality

Right from the start, Angela, Paul and the others there took great care of me. At drop off time, my car wouldn't start due to drained battery, they came and jumped me off. Kept me updated throughout the process and they even picked me up when it was ready! The vehicle came back looking perfect. They did a good job detailing, i don't think the paint has ever looked this good since I've owned it. I plan to go to the Ruhlmann road Caliber Collision for any future needs!

Customer Service

They went above and beyond!

Returned Clean

My Experience

Such great service. They walked me through every step of the process including towing and insurance. They kept me informed and were transparent the entire time.

Likely to Recommend

Repair Quality

Customer Service

Kept me very informed during the process with text and phone calls. Felt like you truly cared about getting me my car as fast as possible. Went above and beyond.

Returned Clean