Caliber - Long Beach

4.8 (6,741reviews)
96%
3399 East Willow Street,  Long Beach,  CA  90806

In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (6,741)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff members being described as professional, friendly, and accommodating. The shop excels in communication, providing regular updates via text messages and phone calls throughout the repair process. Many customers appreciate being kept informed at every step, which reduces stress and anxiety. Timeliness is a major strength, with numerous repairs completed ahead of schedule. The quality of work receives high marks, with customers noting excellent paint matching, attention to detail, and vehicles looking like new or better than before. Additional services like car washing and cleaning are frequently mentioned as pleasant surprises. While most experiences are overwhelmingly positive, a few customers noted minor issues such as missing personal items or communication gaps, but these appear to be isolated incidents.
Select to learn more
"Great customer service, kept me informed the entire process."
"Very pleased with the quality of the repair along with the timeliness. It was finished by the promised date ..." Read more
"Experience exceptional service from start to finish, with customer care thats truly outstanding!"
"A wonderful experience from the beginning to the time we got our car back very professional very helpful ..." Read more
"Early, and I was very very happy about it!"
"It was actually ready early thankfully i missed my car"
"it was ready earlier than estimated date"
"Ready 1 dat sooner."
"Well actually no, they went easy beyond it, they surprised me So much by being done about9 days early. ..." Read more

My Experience

My car was vandalized while visiting family. Caliber fixed it next day! They were very helpful since I lived out of town.

My Experience

The team did a great job. We were very satisfied.

My Experience

Michael at Calibur was amazing in assisting us with our auto repair this week. Thanks so much

My Experience

Great work great service !!

My Experience

Both Mike and the receptionist were very helpful and cordial. Mike made sure I was kept abreast of the progress of the repair. I am pleased that my car was repaired well and finished in a timely manner. I will be sure to recommend Calibar to my friends.

Likely to Recommend

Definitely I felt well-taken care of.

Repair Quality

The repair to my Prius rear bumper being replaced and the rear lights make the back of my car look new! And the repair was done in a reasonable time.

Customer Service

The receptionist and Mike who greeted me were both helpful and cordial, explaining the process and being reassuring.Mike made it easy for me to understand what was to be done.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

The lady helping me named Ana was extremely kind throughout the whole process of my car and super professional

My Experience

I’m very happy with the service I received. My car was completed in less than a week, and Ana was extremely helpful throughout the process. She kept me updated with the progress of my car and made sure I was informed every step of the way. Overall, I had a great experience and appreciate the excellent customer service.

My Experience

Michael was a great at calling me and letting me know all updates on my vehicle. I appreciated the communication.

Likely to Recommend

Repair Quality

Good service

Customer Service

Likely to Recommend

Repair Quality

Great work very satisfied

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

It took a little longer than the outside timeframe estimate. Also, the new door is slightly misaligned (not enough to ask for correction). Otherwise, very nice quality work.

Customer Service

Ana is an absolute professional. Very courteous and knowledgeable. And a great communicator. The other office staff were very courteous as well.

My Experience

Mike was da bomb.

Likely to Recommend

Repair Quality

Mike was da bomb.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

The staff were very welcoming, friendly, and efficient making this process seamless.

My Experience

Everyone was so helpful every step of the way.

Likely to Recommend

If I come across anyone that needs body work on their car, I will definitely be sending them to caliber collisions, signal hill

Repair Quality

The work was done very well.And in less than estimated time frame.

Customer Service

Micheal Barker was very thorough in explaining the process.. He came across genuinely concerned and informative.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Keith did a fantastic job! He was knowledgeable, thorough, and kind. Keith communicated throughout the process as well. The whole staff was great and exceeded my expectations on all fronts.

My Experience

Likely to Recommend

Repair Quality

Customer Service