Caliber - Longwood

4.8 (2,059reviews)
96%
355 N US Hwy 17 92,  Longwood,  FL  32750

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,059)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional staff, and excellent communication throughout the repair process. Many highlighted the high standard of workmanship, with vehicles returned looking brand new, often detailed inside and out. Frequent compliments were given for proactive updates via text and calls, keeping customers informed every step of the way. Timeliness was a standout strength, with numerous customers noting their vehicles were completed ahead of schedule. A few customers noted areas for improvement, including inconsistent communication on delays, occasional quality concerns such as misaligned parts or incomplete work, and requests for more proactive outreach rather than waiting for customers to follow up. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"... having an extensive time in the shop for repairs but the team handled everything professionally and did a phenomenal job! The car looks brand new!" Read more
"... attentive staff and a quick process.. And of course, the quality of work was excellent!" Read more
"... has a ton of bubbles and not installed correctly. Poor workmanship. This is the second time my car has been in your shop within the last 3 months and Caliber cannot ..." Read more
"I can see the repair work that was done. Bondo was not sanded completely. And I had bolts missing from parts of my car that should not be. Parts of ..." Read more
"... lady who worked me is very patient and kind, also I got my vehicle ready much faster than the expected time which was a pleasant surprise. Thank you!" Read more
"... of the week and keep the car for 2 more weeks. 2- More timely repairs would be an improvement. 3- Final test drive by competent mechanic, making ..." Read more
"Took way too long to get vehicle back. Close to 1 month!"
"Everything i needed taken care of was and it was done before the estimated time which was an even bigger plus for me! I was also shocked and pleasantly surprised ..." Read more
"I loved the way you updated me on the progress of the repairs on my car. I didnt have to call or anything and the ..." Read more
"The Communication was really great! Any issues with finding the right parts they let me know right away with the options they were looking into, which helped ..." Read more
"I was not well informed about the length of time it would take to fix the vehicle. This made it impossible to manage ..." Read more
"... in half the time estimated. Car is beautiful and the communication was excellent. We felt we were in good hands through the whole process . THANK!!!" Read more
"Once I dropped my car off I never heard from anyone until it was time to pick it up."

Likely to Recommend

I would recommend 100 per cent

Repair Quality

Quick and great job extremely satisfied

Customer Service

The lady at the front desk very professional

Returned Clean

Likely to Recommend

Repair Quality

I would like to commend the exceptional service and professionalism demonstrated by the staff at this location.

Customer Service

Excellent service

Likely to Recommend

Repair Quality

Daniel Vazquez was very great. Daniel was very easy to deal with and he kept in communication with me about the timeline of my car. Just a small issue is needed to be fixed Daniel and I already discussed.

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Caliber did a fantastic job on my car! They went above and beyond, and when I got my car back, it looked brand new. The quality of the work was amazing, and I couldn’t be happier with the results. I highly recommend Caliber to anyone looking for excellent work and great service!

Likely to Recommend

Repair Quality

Customer Service

My Experience

I would like to take the time to recognize and acknowledge a tremendous person, Pablo, for the exceptional care he took of my car. From the beginning, he made sure that my vehicle was well taken care of and that every detail was addressed. After everything I had been through, it meant so much to get my car back looking like nothing had ever happened. I felt comfortable and confident driving it again. Pablo made me feel reassured throughout the entire process that everything would be taken care of properly and in a timely manner. Knowing my situation, I truly appreciated the kindness, professionalism, and effort he showed me. I felt very welcomed and cared for at Caliber. I especially want to thank Pablo and his partner for the hard work, time, and effort they put into my vehicle every day. The quality of their work did not go unnoticed, and I am extremely grateful for everything they did. Pablo, thank you so much for taking such great care of my car and for making a stressful situation so much easier for me. Your dedication and excellent work deserve to be recognized—and I sincerely hope you get a raise! You absolutely deserve it. Thank you, Pablo, and thank you to the entire Caliber team for making me feel that my car was in great hands.

Likely to Recommend

Repair Quality

Friendly service and quality work

Customer Service

My Experience

Pablo is a champ. Grace under fire and easily one of the best customer service people I've ever met in my life.

Likely to Recommend

Definitely would

Repair Quality

Calliber repair was Stellar. It seems as if the car was never in an accident.

Customer Service

Customer service was superb. Pablo kept us up to date during all the process and was very through explaining the process.

Returned Clean

Likely to Recommend

Repair Quality

The work on my car looks great and also very importantly it rides great also after all the repairs were done!

Customer Service

Likely to Recommend

Repair Quality

Very satisfied with the accident repair. Moreover, pleasantly pleased at Fred's willingness to help me get my car fixed. Kudos!!!

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Customer Service

My Experience

My Experience

Everyone was so friendly and the service was amazing. Thank you!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Process went smooth, from the receptionist to the adjuster. All were very communicative, enthusiastic and professional. Take care of The painter because he did excellent work. Skilled painters are hard to come by. You guys got my car looking great again.

Likely to Recommend

Repair Quality

Great service and communication. My car looks great!

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

I can see the repair work that was done. Bondo was not sanded completely. And I had bolts missing from parts of my car that should not be. Parts of my front molding are now lose.

Customer Service

Returned Clean