Caliber - Longwood

4.9 (2,036reviews)
97%
355 N US Hwy 17 92,  Longwood,  FL  32750
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,036)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received widespread recognition for professionalism, friendliness, and attentiveness. Communication was a standout strength, with customers appreciating frequent text and call updates throughout the repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers pointed out areas for improvement directly in their feedback, including inconsistent communication in some cases, delays in repair timelines, and occasional quality concerns requiring return visits. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... having an extensive time in the shop for repairs but the team handled everything professionally and did a phenomenal job! The car looks brand new!" Read more
"... attentive staff and a quick process.. And of course, the quality of work was excellent!" Read more
"... looked like it just came off a deler's showroom floor the repairs were perfect. Except for the odometer mileage, the car looked brand new." Read more
"... didnt. I am very happy with the rear door repair, but the bumper is loose and the wheel wells both are damaged - one was missing a rivet they replaced while I waited ..." Read more
"... has a ton of bubbles and not installed correctly. Poor workmanship. This is the second time my car has been in your shop within the last 3 months and Caliber cannot ..." Read more
"... lady who worked me is very patient and kind, also I got my vehicle ready much faster than the expected time which was a pleasant surprise. Thank you!" Read more
"These people are the best! They give you an estimated time your car will be ready and always beat the time."
"... was updated throughout the whole entire process and completion date was sooner than expected. All in all the team here at caliber collision deserves five stars!" Read more
"Great job. Done in half the time estimated. Car is beautiful and the communication was excellent. We felt we were in good ..." Read more
"Took way too long to get vehicle back. Close to 1 month!"
"I loved the way you updated me on the progress of the repairs on my car. I didnt have to call or anything and the ..." Read more
"The date of completion kept changing weekly. I was not well informed about the length of time it would take to fix the vehicle. This made it impossible to manage ..." Read more
"Very friendly, professional. Communication spot on. My wife left completely satisfied with the work performed on her car"
"... professional. Showed care and respect. Friendly. Kept us appraised of the repair status. The repair seems to be complete and the car looks as it did before ..." Read more
"... get my car. A little heads up wouldve been nice. Once I dropped my car off I never heard from anyone until it was time to pick it up." Read more

My Experience

Customer Service was wonderful. Very pleasant and happy with the outcome of Service. I got into my truck was pleasantly surprised they had vacuumed out the truck and washed to I believe. I would highly recommend this company. Thank you

My Experience

I love the workout did I was very satisfied yeah I did a beautiful job. I would like to get my other side of my car done. I will recommend y’all shop to anybody.

Likely to Recommend

Repair Quality

Awesome

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a great job

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is our second time using caliber collision in Longwood. Great location, the staff has been great and the work on the car well done. Convenient to leave Enterprise rental there too. Thank you

Likely to Recommend

Repair Quality

They did a great job on the car, second time here - first time they had fix minor thing but did excellent job making sure car was great and location was very convenient for us.

Customer Service

Everyone was polite.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

First before I answer please correct my last name. Must be Montalvan with “v” I am very satisfied with the outstanding service. Everyone was great, very efficient and very friendly. They did an excellent job Thanks 🙏

My Experience

Greta Job Thankyou😊

Likely to Recommend

Repair Quality

Pablo as a mechanic went above and beyond duty to ensure my car was like brand new. His customer service skills are top notch. Over all I am very satisfied with Caliber Collision.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good communication and quality work. The cleaning of the interior and exterior was unexpected and greatly appreciated.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I have had a great experience with Caliber so far. Everyone has been nice and the repair looks wonderful. Pablo, in particular, has been great to work with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Daniel was excellent - customer focused, leaving messages and so kind. He took us to pick up our rental. We loved the updates by text. Fred was very helpful too when we picked up our car. The car looks awesome - like the accidentally never happened!!

My Experience

Everything i needed taken care of was and it was done before the estimated time which was an even bigger plus for me! I was also shocked and pleasantly surprised when they also cleaned the inside of my car 😍 communication was awesome and easy.

Likely to Recommend

Repair Quality

Everyone was great. Super nice and got everything done even earlier than expected. My car looks great and I couldn't be happier!

Customer Service

Everyone was really nice

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

We were told by many they were great and we are very pleased with them!

Repair Quality

Very caring professionals.

Customer Service

Very friendly and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Outstanding, Quick, efficient and understanding.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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