Caliber - Los Angeles - Downtown
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great service, great staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You did Excellent job keep like that thank
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My emergency brake was working completely fine when I dropped the vehicle off. When I picked up the vehicle, the emergency brake isn't working & will not even engage. I spoke with Eric, and he & the mechanic he spoke to is saying they have nothing to do with it, but something happen for it to not work at all while in Caliber Collision's possession. I am very upset and disappointed because this is the second time I've had issues with something being wrong with my vehicle when I picked it up after servicing.
Likely to Recommend - 0.5/5.0 -
The last experience I had to fight to get them to correct the issue, this situation was enough for me to decide to never use this facility again.
Repair Quality - 0.5/5.0 -
My emergency brake was working completely fine when I dropped the vehicle off. When I picked up the vehicle, the emergency brake isn't working & will not even engage. I spoke with Eric, and he & the mechanic he spoke to is saying they have nothing to do with it, but something happen for it to not work at all while in Caliber Collision's possession. I am very upset and disappointed because this is the second time I've had issues with something being wrong with my vehicle when I picked it up after servicing. Plus my front bumper needs to be tightened once again.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Customer service was great! Duke was very informative throughout the entire process.
My Experience - 5.0/5.0 -
Everyone was very accommodating and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Super friendly and helpful workers. Plus was so thrilled to get my car back cleaner than it was when it was dropped off!
My Experience - 5.0/5.0 -
Thank you to the entire Caliber Collision team for the amazing work on my Honda Prologue! It honestly looks brand new. The quality of the repair exceeded my expectations, and I really appreciate the care and attention to detail. Thank you for making the whole experience so easy!
My Experience - 5.0/5.0 -
Everyone was politely knowledgeable friendly respectful professional and my car was well taking care off, great work . Thank you for your service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional, they answered all my questions and calls also the receptionist was knowledgeable about all my concerns about my situation and nice. Thank you so much
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone I spoke to was so kind and answered all my question. They did a fabulous job at repairing my car. It looks brand new. The ladies at the front desk were great too. Thank you - my car looks great!
Likely to Recommend - 5.0/5.0 -
Yes, I would definitely recommend this auto shop to others.
Repair Quality - 5.0/5.0 -
I was very pleased with how my Corolla was fixed. Excellent work. The staff were great too. I highly would recommend anyone to go to this shop!
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 1.0/5.0 -
Hearing a clicking noise from the front passenger wheel when I go over bumps (even at low speeds)
Customer Service - 3.5/5.0 -
Kept in the loop throughout the process, but some miscommunication between the repair shop and the tow yard delayed repairs by a few days.