Caliber - Los Angeles - Downtown
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
The car came back looking great, but I wish I got more updates before asking for them. I already spoke on the phone with Marcy, who helped me. But even if you all are going through a customer’s insurance, and you notice that there’s an x amount from the customer’s deductible that they will have to pay at the end of the day, I believe it’s important to update the customer. I was originally quoted $300 verbally by Marcy when I signed my authorization papers. After arriving home, I noticed it was actually $750. A few days later, it actually came out to $992. I called her on the phone to ask why, and she mentioned when they reached out to the dealer to order the parts needed to repair my vehicle, the price went up and they went ahead and ordered them without letting me know. I understand that the parts needed to be ordered anyways in order to fix my vehicle, but I wish Marcy/Caliber Collision would have called me to give me an update before ordering the parts. I lost my job and got my car stolen all in the same week. So I hope you all can imagine, especially living in this economy in one of the most expensive cities in the country, that it’s already hard enough as it is. I’m happy that my car came back brand new, but again I just wish I got more updates as my car was getting repaired.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m a returning customer and I refer other people to you. You do a great job in a timely manner. Thank you.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you, I am satisfied with your work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Walked in with one issue walked out with something totally different. Horn was working via phob prior to drop off.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Satisfied
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Drop off was easy. Completion was ahead of schedule.
My Experience - 5.0/5.0 -
The very best case experience I've had. The entire office was helpful, kind and professional. As soon as a i arrived I was greeted and the intake was easy. They communicated every step of my repair; even better than my actual insurance did. duke was so responsive. He texted and called me with updates and gave me records of everything they did. Pickup was so easy from my rental place and I had basically no wait to get my car back. Wouldn't go any other place in LA for repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very attentive from the start. I called to set up and appointment and the receptionist was the most helpful. She went above and beyond for me. I had a trip for the day after my accident, and I was able to get my car in for repair and they helped set up a rental for me in a timely manner. The repair was done quickly and my car looks like new!