Caliber - Los Gatos
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone at our Caliber store is friendly, efficient and, I think, interacts with complete integrity. I am totally satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional and courteous and the repair was amazing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job well done. Lots of communication. Met my needs to get the car back
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated the updates I received from Maria Perez throughout the entire process, including information on parts, the expected completion time, and a detailed explanation of the process. Also, your team did a great job of repairing the car. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciated being timely updated on each step during the repair process.
Customer Service - 5.0/5.0 -
Every question was answered, and I have been provided with detailed reasons for the expected delays.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber collision did an amazing job with communicating with me throughout the duration of my repair. The work done was accurate and quick, which allowed me to move forward with my daily routine effectively.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks so much, Team Los Gatos. You were very communicative, nice, accommodating and you explained everything very well. On top of that my Audi bumper looks beautiful. Thank you! Lisa C
Likely to Recommend - 5.0/5.0 -
Yes!! For sure.
Repair Quality - 5.0/5.0 -
My car , an Audi q5 looks perfect.
Customer Service - 5.0/5.0 -
My experience with the team at Los Gatos Caliber was fantastic. They were professional, informative, responsive and my car looks amazing. I’m super happy with my experience here and would recommend them for sure.
My Experience - 5.0/5.0 -
Appreciated the periodic messages about approximate date of completion. Appreciated the relationship with the Enterprise car rental co. Appreciated the car washed and cleaned before pick up.
Likely to Recommend - 3.5/5.0 -
Depends upon their insurance co.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Repair work on the damage from the accident looks great. During the time my vehicle was there, something was dropped on the hood which left a dent but they got that repaired for me as well. While I was not initially impressed with the service, once Nick took over the handling of my repair, he was very responsive and communicative, and everything went very well from that point forward.
Customer Service - 4.5/5.0 -
See previous comments.
Returned Clean
My Experience - 5.0/5.0 -
Great communication and transparency.. Kept me apprised at every step. Returned my car in pristine condition.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Manager Nick was very helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
This was a very difficult process at best I am not happy at all with the experience
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
Lack of communication
Customer Service - 2.5/5.0 -
Lack of communication from shop
Returned Clean
My Experience - 5.0/5.0 -
The environment was friendly and service-oriented. The site manager was particularly pleasant. The repair was done quickly and looks like new.