Caliber - Loveland OH
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0 -
Need more parking, hard to get in and out. Can't even tell car was damaged. Great paint job!
Repair Quality - 4.5/5.0 -
Had to request a few minor adjustments to detail, which they handled promptly. Otherwise happy with work.
Customer Service - 5.0/5.0 -
Yes, only complaint is was told last minute car wouldn't be ready until following week. Would have been nice to have more of a heads up if possible.
Returned Clean
My Experience - 0.0/5.0 -
There are swirls in the paint job now. This is a much newer vehicle & we did not have swirls at all.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Elizabeth Arcuragi, service advisor at your Loveland location, has been an excellent representative of your company. Thank you for great service and outstanding car repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and great communication. Our repair process and results are perfect. Thank you to Caliber Collision's service advisor Elizabeth Arcuragi and especially to our Met Life adjuster, C.J.Kindschi. Sincerely, Debra Cogliano
Customer Service - 5.0/5.0 -
Thank you to Elizabeth Arcuragi, service advisor
Likely to Recommend - 5.0/5.0 -
Excellent service all around
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service from start to finish!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber made the process simple and easy. Elizabeth was pleasant, informative and helped throughout the entire process with constant communication updates. Very high quality service. I’m very pleased with the workmanship as well as the ease in the process. It was really effortless.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber was great at communication!
Customer Service - 5.0/5.0 -
Elizabeth was great. Very professional.
Returned Clean
My Experience - 5.0/5.0 -
Elizabeth was awesome!! Kept me updated and my car was ready ahead of schedule. She even offered to stay late so I could pick my car up. Great service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Elizabeth was amazing to work with. She kept me updated on the status of my vehicle throughout the process.
Returned Clean
My Experience - 5.0/5.0 -
Great communication and kept me informed. Excellent customer service and my car looked fantastic inside and out!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
This was a fiasco from the day I was scheduled to drop off car at 8 am on Monday. I learned later that week (Thursday) my car hadn’t been touched and they requested permission to tow car to a different location in order to start work. My car was driveable and had I I known they would have it for 5 days (Friday) before beginning work I would not have dropped it off on Monday. I was driving a rental that I should not have had to rent until Thurs or Fri. There was no communication until they called for permission to go to a different location. Once I started working with GM at Loveland (James) things started to improve some - he knew I was unhappy and sincerely seemed to care. Other things happened but too much to list. Bottom line: workmanship of repair was excellent but there were so many things that were negative I would seriously consider going elsewhere OR be smarter than me and get details of timeline pinned down BEFORE leaving vehicle!
Repair Quality - 5.0/5.0 -
Repair quality was excellent but there are numerous reasons why I don’t know if I would recommend them.
Customer Service - 2.0/5.0 -
All personnel were friendly but communication was some of the worst I’ve ever experienced.
Returned Clean
My Experience - 5.0/5.0 -
Great communication throughout the process. Finished repairs look awesome! Very thorough final review to ensure everything was done to my satisfaction.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Best collision repair shop I have ever experienced.
Repair Quality - 5.0/5.0 -
Quality was excellent. The car looks like new and was spotless, both inside and out.
Customer Service - 5.0/5.0 -
Communication was outstanding. Text messages every 2 days with status updates. Elizabeth in the front office was professional, efficient and clear in her communication.
My Experience - 5.0/5.0 -
The repairs where done quickly . I drove the car home it felt good to drive it. The wife is happy she has her car back. Thank You. Jack Johnson
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was very professionally completed.
Customer Service - 5.0/5.0 -
Always friendly