Caliber - Luxury - Arlington

My Experience - 5.0/5.0 -

The updates from Monica were amazing! There was never a moment I didn’t know the status of what was going on. Her professionalism and making sure the client was informed was beyond reproach! Well done Caliber Collision but true KUDOS to Monica for representing the brand in the manner she did!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nancy represented Caliber Collision at an exemplary level. Her communication skills are outstanding and efficient. I am very happy with the work that was completed on my BMW X3.

Customer Service - 5.0/5.0 -

Thank you for repairing my BMW X3 back to pretty! Special shout out to Nancy for helping me get through this. Her professionalism and communication skills are outstanding and an asset to the company.

Likely to Recommend - 2.5/5.0

Repair Quality - 1.5/5.0 -

I was notified that my car was ready. I was asked to pay the balance however we had to ask an employee to go over and point out what Was repairs. It was then discovered that were multiple areas very visible on front end that were not aligned especially the passenger headlight. I feel like the repair person should identified this instead my husband and I saw it immediately. Repair cost paid in full and I still have no car. I’ve been waiting for my car for over a month.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

It was a great process. Every employee I spoke with were all excellent and I really enjoyed the regular text updates.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

I'm very happy the job was done quickly but I can tell it had been damaged. The spacing on the wheel well is a little off and when I opened the truck I can see bubbles, I guess for a less than perfect welding job.

Customer Service - 5.0/5.0 -

Everyone was very kind and respectful and I was always up to date with where you were at during the job.

Likely to Recommend - 5.0/5.0 -

very pleased with Caliber

Repair Quality - 5.0/5.0 -

very satisfied

Customer Service - 5.0/5.0 -

Very good job and we were always kept up to date

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everyone was very nice.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work and great communication as always! So happy that Geico works with Caliber.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great job was done and I received constant updates which I like it

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Absolutely great work and customer service! Two in a row. Thank you so much.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Great job and finished ahead of schedule

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very pleased

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Communication was outstanding.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything looks perfect

Customer Service - 5.0/5.0 -

Good communication

Returned Clean

My Experience - 5.0/5.0 -

Caliber Collision and WICHITA FALLS and Arlington were both amazing. Great communication on the status of my vehicle. The repairs done to my vehicle and the detailed job is great.

My Experience - 5.0/5.0 -

The communication throughout the repair process was amazing. Absolutely incredible service and hospitality from everyone involved.