Caliber - Luxury - Austin Metric
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great job and great communication thru the process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Will be mybexclusove Porsche certified repair recommendation in Austin region
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
outstanding customer engagement from greeting to goodbye
Returned Clean
My Experience - 0.0/5.0 -
The work was good but took almost a month with poor and at times condescending and confusing updates with inaccurate completion dates. Ronan, the manager became aware and I am sure he will work hard to make this a better experience for future customers. But I cannot say I was satisfied completely
My Experience - 5.0/5.0 -
I was so surprised when I picked up my car- it looked brand-new I felt the repairs on the car were superior. I wish I had asked the name of the technician that did the work. You can tell he takes great pride in his work! Thank you Caliber!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 1.0/5.0 -
Overall did a good job with the actual work. Worst customer service.
Repair Quality - 1.0/5.0 -
Receptionist typed my email wrong so I wasn't getting any of the mail updates. Person that was handling my car situation never texted or called me for any updates. Every time I called he was busy. Every single time they took my message never once called me back. Went on for the two months they had my car.
Customer Service - 0.5/5.0 -
Never heard from them. Every time I called and left a message they never called me back.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was very nice. The receptionist was outstanding and very receptive to my needs/concerns. She deserves a raise.
Customer Service - 5.0/5.0 -
Excellent customer service.
Likely to Recommend - 5.0/5.0 -
Well done guys
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I'd have liked a few more updates about the status of the repairs, which turned out very well.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
In addition to the comments I entered in the longer survey, there are some things that happened right after I picked up the car that are a little suspicious. For example, my tire was flat when I got home after a 1/2 hr, mostly highway drive. When I inspected the tire, there was a small metal piece in it, possibly part of a screw. Also, you can now see into the driver handle because a piece of plastic that used to cover everything now moves out of place when you put the car into drive.
Likely to Recommend - 3.0/5.0 -
If they drove a Volvo I would recommend because you're Volvo certified. Otherwise, someone else could probably do just as good a job
Repair Quality - 4.5/5.0 -
If you look closely, you can see where the new paint meets the existing paint
Customer Service - 3.5/5.0 -
I would have appreciated an apology for having to go back twice to pick up the car - and having to wait the second time for a needed repair - because the car wasn't really ready
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Yes - but will say I'm at 50/50 with customer service. Workmanship is good so far.
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
This is my second car to have repaired. First car and experience was great. This car and advisor. It great. You can call me to discuss.
Likely to Recommend - 3.5/5.0 -
I would in general but would caution that the timelines and customer services could be below expectation.
Repair Quality - 3.5/5.0 -
Quality of repair was bery good but wasn't able to set clear expectation on when it will be done. Also, the customer account managers are not available and don't get back when asked.
Customer Service - 2.5/5.0 -
Didn't respond quickly to inquiries and not available in many occasions.
Returned Clean
My Experience - 5.0/5.0 -
It was a great experience. The staff were extremely helpful and my car was ready ahead of schedule. My car looks like new.
Likely to Recommend - 5.0/5.0 -
I will definitely use Caliber in the future and recommend this location to others.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was well coordinated, I got frequent updates, and was very pleased with the final result.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Awesome staff! Extremely helpful and they tried to get my car repaired quickly because they knew I needed it.
My Experience - 5.0/5.0 -
Love the daily updates via text messaging.