Caliber - Madison - Gallatin Pike
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0 -
My repair is great..... it looks like nothing ever happened. However, I’m still upset that I left my car in your care and one of your employees stole my credit card.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
This is our second go around and we wouldn’t let them paint my 3 year olds bike.
Repair Quality - 0.5/5.0 -
1. They caused more damage to the car then the original spot to be fixed.
Customer Service - 0.5/5.0 -
Most of their attitudes are unprofessional. It seems they just want you to give up and just live with the crap job.
Returned Clean
Likely to Recommend - 3.0/5.0 -
If they can't keep customers names straight with vehicles, and pick up times straight, no I can't recommend them. I want someone who keeps me informed and follows through with what they say without me doing all the extra leg work, like on the rental car.
Repair Quality - 3.5/5.0 -
They need to make sure they are giving customers the correct information of when to pick up their vehicle. There were 2 same type vehicles, mine and another having repairs done. I called to check on mine,, was told it was ready to be picked up. Got there, it wasn't. Drove 18 miles, 36 round trip because they didn't have information correct.
Customer Service - 4.0/5.0 -
One person was slow on returning calls and a couple times didn't return call. Also I had to keep my rental longer than Insurance covered so Caliber was covering the cost until my car was ready, but I asked them to email me that in writing that Caliber would cover it. They said that they would, never did. So I had to call Enterprise to call them and get verification it was covered. They got verification and I never received the email.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
overall; good work
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair did took a little while, besides that everything is awesome.. the work they done is well done
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I believe Caliber operated pretty well on my vehicle. I hope the experience with operating on my vehicle would provide with a better outlook on cars with a similar make. Oddly enough they hadn’t repaired too many Chevy Sparks, but hopefully I’ll be able to send a fellow family member to them with the knowledge they may have on them now with the work they did on mine. :)
Repair Quality - 5.0/5.0 -
Paint job is great! Super excited about the new stickers I’ll be adding to replace the ones I unfortunately lost!
Customer Service - 5.0/5.0 -
Danielle was super awesome about keeping me updated on where my car was in terms of repairs. She even went the extra mile (literally) and came to pick me up from my house so that I could get to my vehicle!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
There was some miscommunication that caused delays, and although the repairs were fine, they didnt bother to clean their dust from inside nor clean the car once the repairs were done.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, very professional
Customer Service - 5.0/5.0 -
Great service, fast and courteous