Caliber - Madison - Gallatin Pike
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
NEVER!!! In fact, I will tell everyone about how bad our experience was and how none of the promises / guarantees they made us were true.
Repair Quality - 1.5/5.0 -
Repair looks okay but Caliber did NOTHING they said they would do up front when we dropped the car off. Additionally, they told us our car was done on Tuesday 8/6 but they needed to clean it up really good so they kept the car another full day. When we picked the car up on Thursday, it was filthy inside and out. No cleaning was done. Makes us wonder what they did do to our car on a Wednesday.
Customer Service - 0.5/5.0 -
They promised to call us when the new Toyota parts arrived so we could come see them to verify they were putting new parts on the car. We left the car Friday, 8/2 at close of business. I never heard from them and finally called Wed, 8/7 to see if the parts had arrived. I was told the car was already repaired and job was finished Tuesday, 8/6. When I was upset that they hadn’t called us like they promised, Todd said that they needed another day to get the car cleaned up. When we arrived on Thurs, 8/8 the car was filthy inside and out. They also had me sign something if I didn’t want them taking my car to another location, which I signed that I DID NOT WANT IT TAKEN ELSEWHERE. When I picked up my car they had put 18 miles on it so it was obviously driven elsewhere and they didn’t even replace the gas. This place looked unprofessional and I should have gone with my gut and left for another company to do the work. The entire experience dishonest from start to finish. They said they would call and give us status updates which we never received even 1.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They even went the extra mile and fixed my back bumper. Very impressed with that.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Todd was fantastic at communication throughout the entire repair process, and was extremely consistent at checking in with me to not only let me know of the progress, but to make sure I was satisfied throughout.
Customer Service - 5.0/5.0 -
Todd was excellent with his communication, and regularly contacted me with updates as well as to make sure I was happy with the progress.
Likely to Recommend - 4.0/5.0 -
Will answer again after Tuesday
Repair Quality - 4.0/5.0 -
Had to ask them to clean up the paint. Then after another day without my car. It still need to extend the paint clean up to another door. Paid and took my car with the assurance that could bring it back at any day and it will take only about an hour and half to redo. They were not available the first call but desk said next Tuesday. Will try to get this behind me.
Customer Service - 4.0/5.0 -
Will comment after Tuesday
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The automated text messages were contraindications to what the lady who called me said every time. She called and told me that my car would be ready in the next 2-3 days, then 2 hours later I got a text saying it was going to be 9 more days. Very confusing and unnecessary. Tony
My Experience - 0.0/5.0 -
Car was presented with new damage that occurred during the repair, and car was not presented with repairs complete. Staff worked to rectify the errors, but the process did not feel professional for the price paid.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Every one I dealt with at Caliber did a wonderful job!