Caliber - Madison
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everything was great I love the work they did on my car.
Likely to Recommend - 5.0/5.0 -
I would definitely recommend caliber collision to anyone needing body repairs to their vehicle.
Repair Quality - 5.0/5.0 -
Caliber collision what’s the most seamless car repair experience I’ve ever had! I arrived. They had everything ready so that I could drop off my car. And they even make sure that my rental car was already arranged so all I had to do is pick it up. And even the pick up was good despite the power outage and weather.
Customer Service - 5.0/5.0 -
I love the text updates! They kept me posted on the progress, even in the midst of inclement weather.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I felt the experience was very good and I would recommend caliber to anyone who asked
Repair Quality - 4.5/5.0 -
I thought they did a great job on the exterior of the car but I did find a seat rail guard on the floor that had been dislodged and not replaced
Customer Service - 5.0/5.0 -
Every employee I encountered was very nice.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The service manager Mike at the Madison location was a pleasure to work with. My first repair had some flaws but Mike took care of the problems in a caring and professional manner. I would recommend this location due to Mike's service. Robyn Korin
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You all were so nice and professional. From the moment I walked in I knew that my car and I was in good hands. The updates was fantastic. Thank you so much for taking good care of my car.
My Experience - 5.0/5.0 -
Staff was friendly and kept me informed along the way about the progress. The cosmetic repair looks great. Blind spot monitoring is working now. I have not driven at night yet. The automatic bright light feature was not functioning properly after the accident so I will need to test that. But I'm sure your scans evaluated that issue.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0 -
Repair was great except for the fact that my parking assist is not working now. Will be bringing it back so they can fix it
Customer Service - 5.0/5.0 -
They were amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks incredible!
Customer Service - 5.0/5.0 -
Everyone was beyond kind and so helpful. The communication was top notch and I had a lot of trust in the team. They kept me updated the entire time.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Quick turn around on a quality repair. Dropped on Tuesday afternoon and picked up Friday afternoon. Amanda got me my vehicle back in time for the winter weather that is supposedly coming in!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
What an excellent service from the begining to the end the constant communication and the update from the business and through insurance company. Excellent work, very friendly. My family said that it a brand new car!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
It was a great experience. James who was one of the workers should be promoted. He provided excellent customer service, drove me home when I dropped off the car, and went out of his way to help me locate the vehicle when I came back to grab some stuff that I needed. The only reason I can't rate a 10 is because the messages I received about when the repairs would be finished were a little misleading. I think the rep should have just bought themselves the extra day rather than saying the repairs would be done first thing the next morning. Turned out they weren't done until closer to 4-4:30pm the next day and I wasn't able to get over from work in time before the shop closed.
Customer Service - 5.0/5.0 -
People were great. See my comments before on how communication could have been slightly improved.
Returned Clean
My Experience - 5.0/5.0 -
Great and prompt help