Caliber - Madison
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Need to be more careful with overspray, don't order incorrect parts, and don't glue broken clips
Customer Service - 0.5/5.0 -
Rude, impatient, didn't communicate well - if you are providing a customer with a rental car, the customer and Hertz need to all be informed of the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Tina was a pleasure to work with kept me up to date and very happy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tina was awesome! She made sure that everything was fixed correctly. She kept vehicle an extra day because of things that didn’t meet her satisfaction. I appreciated that so much!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Overall the experience was ok, given it was repaired during a holiday week. However, they were reluctant to release my vehicle to me before they had settled completely with my insurance company. This was a tactic employed to accelerate the processing of additional charges to be paid by my insurance. There was no need for me to wait for a business to business transaction in which I as the customer had no part. The manager finally agreed to release my car after I spoke first with Caliber, then the insurance adjuster, then Caliber again. This delayed the return of my vehicle by several days.
Repair Quality - 4.0/5.0 -
Looks good, no faults detected this far.
Customer Service - 4.0/5.0 -
Friendly staff, though there was an issue retrieving my car.
Returned Clean
My Experience - 5.0/5.0 -
The car looks like new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I wanna thank caliber collision for repairing my car in the nick of time I can finally get back on the road and do my thing. You guys did a great job keep up the good work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They kept me informed the entire time
Likely to Recommend - 4.0/5.0 -
I would recommend for someone living in that area, but that is not where we live.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Your employee, Brian Howe, was great. He kept me informed while the work was in progress and he did a great job.
My Experience - 0.0/5.0 -
I complained that my seat was broken during the accident. The person who called told me I was lying and their was no way that could happen. Even after I asked to show them what I was talking about when I dropped it off. The insurance agreed to have it looked at, still without me being there. Come to find out they thought the tiny cracking noise is what I was complaining about. In reality I believe the seat popped out of the track and must have popped back in. They never asked me what the sound was or what I was talking about. I assume when the repair guy came and took it apart and put it back he fixed any alignment issues it had and hasn't done it again. Had the guy just asked me what was wrong instead of arguing with me this would have been a non issue.