Caliber - Madison
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellant workmanship. It looks better than showroom floor. Tina communicated very well and kept me informed about the process and where they were on the repairs. I would go to Caliber Collision again though I hope I never have to.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
Was estimated to be completed in 4 days. Took 9 days. Never recieved a txt update the first week until I called to check on status.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Upon receiving my vehicle, I noticed a dent on my hood that wasn’t there before. The service technician insisted that it was there before, but it wasn’t there when I originally dropped off my vehicle and went through the initial inspection with Brian Howe. I know that if it was there, it would’ve been noticed and fixed. This process is already exhausting enough and the last thing I want to deal with is a technician trying to argue and question my integrity.
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Tina Rippy, Service Advisor deserves a 10. She was friendly, professional and kept us informed by text of status of repairs. Much appreciated! However, the lady at the front counter was not friendly nor professional. She was the first contact made and she would not even look at us in the face. Did not greet us. Kept her face on the computer, asked us a few questions and didn't tell us she was done. Left us hanging. We were wondering if we sat to wait for someone to come out and meet with us or... Then Tina came out and she was fabulous!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Job done as stated. Car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Tina was great to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Windshield has something all over it that is difficult to remove. Also some substance on passenger rear quarter panel that won’t come off. Also cords hank g down und drivers area
Customer Service - 0.5/5.0 -
Poor communication and lack of follow thru
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
As long as it's not an aluminum body truck, the first time I used this shop they did very well.
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I would like to thank Mrs.Tina Rippy for keeping me posted on all activities regarding my vehicle she was super great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Tina and the whole staff were extremely helpful. Tina even went out of her way to reach out and coordinate between my insurer and rental car company and also explained everything very well to me and with a pleasant attitude