Caliber - Madison
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car look so good. Your team done a great job 🤗🤗 Thanks so much for keeping me updated the whole time 🤗🤗
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will recommend you guys to whom ever needs body work etc.
Repair Quality - 5.0/5.0 -
Thank you for helping me with my car.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Extremely professional. Kept me informed regarding progress of my repair, and did an excellent job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The process was easy and efficient. I appreciate their method of communication, and sending me updates often.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0
My Experience - 5.0/5.0 -
Repair was done well and ahead of schedule. The staff was very good about communicating how the repairs were coming
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
When I arrived to pick it up I had to wait an hour after it open because the front desk person was late to work.
My Experience - 5.0/5.0 -
The car looks brand new, the repairs were quick but you can tell it wasnt a rush
My Experience - 5.0/5.0 -
The crew at CC went above n beyond my expectations and hopefully, I’ll never see them again....but if I ever need repairs again, they’ll be my 1st call!! Thanks to Bryan and Kev for a great job!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Called ahead about collision repair need. Even 3-way called CC rep and Erie insurance adjuster on call to align on repairs, etc. Dropped off truck Wed 7:30am on way to airport; told bumper in stock and would get repaired that day. Made arrangements to have parents pick up in my absence (business travel). Only one text advising that vehicle dropped off. Called Thu pm asking for status update, given no text updates as expected. Only then was I told part (bumper) had not been delivered and it would be Fri before repairs. I could have driven to/from airport in my own vehicle vs hiring alternative. Then, had to miss going into office on Fri due to no vehicle. Again, I planned for Wed while gone, but didn’t work out that way. Anyway, called after lunch on Fri. Advised repair made, so made arrangement to get ride to location to pick up vehicle. No issue with repair, and yet communication and execution of plan falling way short of what I recall with ABRA.
Likely to Recommend - 3.5/5.0 -
I have historically used ABRA, but never have I experienced such poor communication.
Repair Quality - 3.5/5.0 -
Repair itself was fine. No issues. Taking 3 days when told <1 masked over the repair.
Customer Service - 2.5/5.0 -
Timely engagement on front end, yet no updates until I would call, and while they told me part in stock and repair <1 day (to which o planned a work related trip around), did not find out until I returned that part still had not been received and repair had not been done. Not impressed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The customer service lady did an excellent job of handing every phase from estimate, insurance, scheduling and communicating was handled professionally. Excellent service and quality work.
Customer Service - 5.0/5.0 -
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