Caliber - Madison
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication on the car status as the repairs were being made. Great explanation of what was going to happen. Welcoming and knowledgeable staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jeff at Caliber did a great job of keeping me informed on the progress of my vehicle. He even stayed late on a Friday so I could have it before the weekend. My vehicle looked great. My whole experience was very professional and easy. I would recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciate the consistent communication and care they demonstrated in fixing my car. Although it took slightly longer than I expected, they kept me regularly informed, which reassured me that they were handling the job properly. I value their professionalism.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My truck looks as good as new and was completed ahead of schedule.
Likely to Recommend - 5.0/5.0 -
Good work great experience
Repair Quality - 5.0/5.0 -
Good work and on timt
Customer Service - 5.0/5.0 -
Customer service kept me up to date the whole way.
Returned Clean
My Experience - 5.0/5.0 -
The front desk lady, I think her name was Peggy, was so nice and helpful. My service adviser, Maura, was also so helpful and knowledgeable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Maura was amazing, so helpful and knowledgeable. The front desk lady, I believe her name is Peggy, was so nice and helpful.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Took much longer than expected which cost me more in rental car fees. Other than that I am pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communication and the great quality work was what j liked the most, thank you all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
It’s unlikely that I would recommend anyone to go to a shop that would make your vehicle illegal to operate over the road. And if I do get a ticket, I will be pursuing legal action. Which I’ve already contacted the business bureau. I’m also upset with the fact that you charged me $970 for one headlamp when you can buy both of them online for $400 y’all could’ve at least matched my vehicle In all my rhythm was not restored
Repair Quality - 0.5/5.0 -
The paint was fine. Everything looked good. Besides the fact that I had LED lights inside of my truck and after picking up my truck, one side had hydrogen lights and the other side had LED lights which did not match. It’s also against policy, especially when the me and my insurance company paid for the correct lights to be put in there will be negative reviews for this matter
Customer Service - 1.0/5.0 -
I’m unsatisfied my vehicle because it is illegal to operate on the road seeing that both headlights are different colors because you guys didn’t put my headlight which is an expensive LED back into my vehicle
My Experience - 5.0/5.0 -
I thank yall amber very much yall did so well and i would remind everyone to go to yall you so nice and respectful and think about the people you serve thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My service advisor was awesome!!!!!
My Experience - 5.0/5.0 -
Jeff was fantastic, excellent customer service. The work done to my tailgate is outstanding and you would never know it had an issue. I wish to thank all that worked on my vehicle they did a great job, and they even washed my vehicle
My Experience - 5.0/5.0 -
Amanda was great to work with and the repairs came out even better than anticipated!