Caliber - Madison - West Towne
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The communication was top notch and the staff always professional and caring. Amber was exceptional
My Experience - 5.0/5.0 -
The repair on my car was expertly done and I received my car back sooner than expected. The car was very clean inside and out. The coordination with Enterprise was a big plus. I'm very satisfied.
Likely to Recommend - 5.0/5.0 -
Excellent service and workmanship.
Repair Quality - 5.0/5.0 -
I'm very pleased with the workmanship. My car looks great. But I'm also very happy with the personal interactions through drop off, lots of updates during repair, interfacing with Enterprise for my rental, all very good. I'm a very satisfied customer!
Customer Service - 5.0/5.0 -
Great customer service, mentioned already.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for getting my car done a little early. I was very happy to have it back and it looks fantastic!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Awesome work, great communication, and Lorie my SA was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing work
Customer Service - 5.0/5.0 -
Updates were great
Returned Clean
Likely to Recommend - 5.0/5.0 -
Satisfied
Repair Quality - 4.5/5.0 -
Satisfied
Customer Service - 5.0/5.0 -
Satisfied
Returned Clean
My Experience - 5.0/5.0 -
It took 2 months which was rough but I’m am pleased with the work
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I guess my only thing I’d have to say is if I brought my car in on a Tuesday as a scheduled appointment why I didn’t get it back till the next Thursday after the payments had been prepaid for the repairs. Granted, they didn’t know what it would be like once they pulled it open, but they should’ve had all of those parts ordered right away. I just think that’s a long time to keep a car for a small repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Professional and friendly. Just wish 1) parts could have been ordered prior to dropping vehicle off to minimize time in a rental and 2) automated texts would have been more accurate with estimates of day of completion
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0 -
For a major repair, definitely recommended.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Very friendly and helpful staff. Would have appreciated more communication at the end of the repair.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
replaced window broke again after bump in road
Customer Service - 0.5/5.0 -
Poor communication. Constant Delays. Took almost twice as long as what was initially estimated.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communications were very good and the car looks unblemished. Exceeded my expectations. Thank you.
Likely to Recommend - 5.0/5.0 -
Without hesitation
Repair Quality - 5.0/5.0 -
Great communications, on time and the car looks new.
Customer Service - 5.0/5.0 -
Great communications and explanations about the work.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber has ALWAYS done an AMAZING JOB with any vehicle I’ve brought in. I also want to compliment the ladies who answer the phone. They have always been so kind and helpful answering my questions. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was VERY HELPFUL!!! Would HIGHLY RECOMMEND Caliber.
Customer Service - 5.0/5.0 -
Very thorough and professional.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car looks like new!! The staff at the Madison Wi Odana Rd Caliber were awesome. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the service and the professional staff. My car is like new again.
Customer Service - 5.0/5.0 -
Great staff at the Odana Road Caliber location. Great repair on mycar!