Caliber - Madison - West Towne
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and excellent repair to my hail damage.
Customer Service - 5.0/5.0 -
All were very kind and professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Vehicle work was completed in half the time expected. Great service.
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I got a appointment in a timely manner, just repair time should be accurate
Repair Quality - 3.5/5.0 -
The vehicles still has repairs that aren't finished
Customer Service - 3.5/5.0 -
The communication by text message that was supposed to be Monday, Wednesday and Friday sometimes never happened.
My Experience - 5.0/5.0 -
Deanna at Odana Rd, Madison is exceptional! She went above and beyond! I apologize but I forgot the front desk professional but she was extremely professional and courteous! Kudos to you both
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Bodywork 9.5, PDR 9, Paintwork 5, Detail 5
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repairs were done early and everything looked great! The car was super clean as well.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Deanna Schaitel was AWESOME!!
Returned Clean
Likely to Recommend - 5.0/5.0 -
I appreciated the extra service that was provided. In addition to the repairs completed, my car seats were adjusted, floor mats cleaned and interior tidied.
Repair Quality - 5.0/5.0 -
My car was repaired appropriately. There is no indication of damage.
Customer Service - 5.0/5.0 -
The customer service was excellent. I was kept up to date on status of vehicle and repairs were explained before service.
Likely to Recommend - 5.0/5.0 -
Great working with you all. I loved that I could leave rental with you all, very nice. It was also great that the GEICO people set up shop at your shop so it was easy all the way around.
Repair Quality - 4.5/5.0 -
Repair was great, made the whole process very easy. Car looks incredible. Point person I worked with answered questions very timely. Only thing that could go better is it would be helpful to have more frequent proactive communication on status/changes to status.
Customer Service - 4.5/5.0 -
Would like more timely proactive communication.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
INDEED
Repair Quality - 4.5/5.0 -
TOTALLY AWESOME! COMPLETE COMMUNICATION AND SUPPORT AND CUSTOMER SERVICE ABOVE AND BEYOND
Customer Service - 4.5/5.0 -
HIGHLY RECOMMENDED!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I dropped off my 4-month-old car for hail damage repair, and it was done the same day.