Caliber - Madison - West Towne
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
While the work was done fine, and the people friendly, it may be nice to have information shared more between the agents. I had to wait for quite a while for my rep to get back from lunch because no one else knew anything about my vehicle. It all worked out, but there is a gain to be had.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0 -
My hard bed cover was reinstalled incorrectly and damaged
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Needed door replaced and the interior of my car is covered in over spray and the door needs repainting for poor prep around door handles.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The company rep took his time explaining to me. I appreciated his service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jim was absolutely fantastic helping with my car and moving things to the rental car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Scott was very pleasant to work with. I feel his experience with a new Subaru Forester will be helpful for the future. It took two extra days to make sure the special features were working. I think the team should have more staff. Thank you
Likely to Recommend - 4.0/5.0 -
It’s very expensive
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My initial contact while I was still Ga was Rebecca. She explained the Merge- and things were expected to be slow the first few days but to drop truck off - which I did the next day after driving 800 plus miles . The woman who I met when I got there was less friendly and she seemed irritated with me as I tried explain I had already had contact with Rebecca and told to leave the truck . Paper work no where to be found . I was about to leave because she was not nice BUT I had a car fixed with Abra in the past and was very happy so I just let it go . Arrive after that day was as I expected.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is the third time I’ve been to abra/caliber due to damage on my vehicle and they are just the best in town. Unbelievable service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
OMG I was so happy with the work everyone did to my car. From painting it to repairing it and cleaning the inside. My car looks amazing. I would highly recommend you guys to anyone that needs repairs. Everone i delt with was so friendly. Thank you all so much!! KEEP UP THE GREAT WORK!!!