Caliber - Madison - West Towne
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I dropped off my 4-month-old car for hail damage repair, and it was done the same day.
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From the moment I dropped my vehicle off to the point I picked it up, all of the staff I interacted with were super nice and professional. Deanna was awesome; she made sure to keep me updated along the way. I have no complaints.
Likely to Recommend - 5.0/5.0 -
All of the staff that I interacted or worked with were super nice and helpful. Not once did I feel nervous about my vehicle. Deanna made me feel more than comfortable with my vehicle’s condition being in her hands. I would absolutely recommend this shop again.
Repair Quality - 5.0/5.0 -
The repair looks great. You can’t even tell it was damaged before.
Customer Service - 5.0/5.0 -
Those ladies had the customer service aspect down to a tee. Not only was service quick upon drop-off and pick-up, but it was friendly and inviting.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The right roof molding was not replaced correctly.
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
It took a lot longer than I planned for my car repairs to be completed. Then I had to return to Caliber a couple days later have my roof molding put back on correctly.
Customer Service - 3.5/5.0 -
I was contacted multiple times to drop off my car for repairs while it was already at the Caliber shop.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Staff treated me very well and were understanding. Much appreciated. Kim and Deanna were great!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Worse than I boring the vehicle initially
My Experience - 5.0/5.0 -
Friendly staff. Car was done sooner than I anticipated. It went smoothly with my insurance. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
As of now not very happy would not recommend
Repair Quality - 1.0/5.0 -
Had to be brought back in