Caliber - Madison - West Towne
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The communication was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication, the GM went out if his way to inform me.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was treated as a customer who mattered. Very professional.
Repair Quality - 5.0/5.0 -
Staff very kind and helpful. Took the time to explain in detail all phases of the process, start to finish. I liked being in the loop of progress along the way. At checkout, the ladies went well above and beyond! Again, thank you both.
Customer Service - 5.0/5.0 -
See previous post
My Experience - 5.0/5.0 -
Thank you to Deanna for the consistent communication at every stage of the process to keep me informed of the progress
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Wonderful communication, fast repair and very pleasant staff to work with! Would definitely recommend to others.
My Experience - 5.0/5.0 -
Very grateful for the consistent communication throughout the process
Likely to Recommend - 3.0/5.0 -
Besides the repair not being complete I had a ok experience
Repair Quality - 2.5/5.0 -
The repair was not complete service light still on
Customer Service - 4.0/5.0 -
Good customer service
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Good service, a short drive and good coffee whats not to like?
Repair Quality - 5.0/5.0 -
The repair was completed, in addition they cleaned the interior and afterwards my phone would for the first time, pair with the car properly over Bluetooth. They also have very good free coffee in the lobby which is great when you need to come in early in the morning.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
When you see good workers and people who really enjoy their job, you need to keep them because they present a positive expectation of what they do for the client. I’ve been with other companies and they were not as professional, courteous, and committed to taking care of the person and their car.! did you ever think about giving them a bonus or a raise so that you can keep them?.
Repair Quality - 5.0/5.0 -
I had a wonderful relationship with caliber collision. You know when you have a accident, you’re nervous wondering what’s going to go on and how it’s gonna be paid for but more than anything else you want to be sure your car is returned to what it was before your accident. Well caliber collision actually did more to raise my spirit and make me feel comfortable. Not only did they take care of the concern, but they were very pleasant and caring and that’s what makes them so great.
Customer Service - 5.0/5.0 -
I got a call to let me know that my car was done and I greatly appreciate it. The fact that they provided me with a ride but the person who provided the ride was wonderful pleasant and it seems as though he has done that for a long time. He was a joy.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Depends on how things go with this new windshield nick.
Repair Quality - 4.5/5.0 -
My passenger side car doors look beautiful. The interior of my car is pristine. However there is a new nick in my windshield which I noticed immediately after picking up my car from Collision on May 14th, 2026.
Customer Service - 5.0/5.0 -
Staff were very pleasant and communication was prompt.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied with service, staff are really helpful. It was fast and I really liked that I could drop off my rental car in their parking lot. I will use Caliber Collision in the future.
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
While the hail repair was great, the warranty repair was either never completed or done incorrectly. My car is still having mechanical issues and the branch keeps putting off calling me to fix it.
Customer Service - 2.5/5.0 -
Again, Hail repair was great, mechanical repair and warranty work was lousy.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
So far the process has been great, but I am still waiting on moldings.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you so much for doing a great job on my Kia
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was quick with no problem
Customer Service - 5.0/5.0 -
Great job