Caliber - Margaret Wallace

4.9 (5,854reviews)

98%

(704) 535-3231

2033 Margaret Wallace Rd, Matthews, NC 28105

98%

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2033 Margaret Wallace Rd
Matthews, NC 28105

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About Caliber - Margaret Wallace

See Photos

2033 Margaret Wallace Rd
Matthews, NC 28105

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (5,854)

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Newest
Rating

4,673 Customers Rated

5 Stars

70.4% Complete

(4119)
4 Stars

6.2% Complete

(361)
3 Stars

1.5% Complete

(89)
2 Stars

0.8% Complete

(49)
1 Star

0.3% Complete

(19)
< 1 Star

0.6% Complete

(36)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, looking brand new, and exceeding expectations. Communication was a standout strength, with customers appreciating proactive text and phone updates throughout every stage of the repair process. Timeliness was another highlight, as many vehicles were completed ahead of the originally promised date. A few customers noted isolated concerns, including vague updates toward the end of a repair, occasional delays due to parts, and minor cleanliness issues upon vehicle return - all shared directly by customers. Overall, the vast majority of feedback reflects a highly positive, stress-free experience with professional staff, quality workmanship, and exceptional customer care.

Select to learn more

Service Quality
Timeliness

"I was VERY IMPRESSED with the quality of your work. Thank you so much!"

"The work, customer service, communication, and the reassurance were all top notch!!"

"... fantastic…helped me know that everything would be ok…and my car looks better than the day I bought it 👍" Read more

"The repair was done very well, it looks like the accident never happened. I was also in a time crunch to get my car back before ..." Read more

"... car back before heading back to college and they repaired it about a week and a half earlier than expected, saving me the hassle of driving 5 hours from college ..." Read more

"Vehicle was ready earlier than expected"

"Ready a week and a half ahead of original estimated date."

"It was ready a week after and I had to call to find out"

"To replace 2 tires and rims it took almost a month"

Service Quality
Timeliness

Service Quality
Timeliness

"I was VERY IMPRESSED with the quality of your work. Thank you so much!"

"The work, customer service, communication, and the reassurance were all top notch!!"

"... fantastic…helped me know that everything would be ok…and my car looks better than the day I bought it 👍" Read more

"The repair was done very well, it looks like the accident never happened. I was also in a time crunch to get my car back before ..." Read more

"... car back before heading back to college and they repaired it about a week and a half earlier than expected, saving me the hassle of driving 5 hours from college ..." Read more

"Vehicle was ready earlier than expected"

"Ready a week and a half ahead of original estimated date."

"It was ready a week after and I had to call to find out"

"To replace 2 tires and rims it took almost a month"

Raquel (Kia owner) reviewed 8/24/26

Kimberly (Cadillac owner) reviewed 8/22/26

Daisey did an excellent job! She was very communicative and I new every step along the way

Rashad (Cadillac owner) reviewed 8/22/26

The rep was very helpful even when I didn’t trust her judgment, she proved me wrong. I would highly recommend her and caliber collision 💥 to anyone! Thanks my friend.

Jake (Mini owner) reviewed 8/21/26

Daisy did a fantastic job of explaining the process and keeping me informed the entire time as my car was repaired. It was a pleasure to work with her and I’m extremely satisfied with the results. -Jake G

Theodora (Lexus owner) reviewed 8/20/26

Very satisfied with the work done on my Lexus and very pleased with Flo and her customer service. Thank you!

Flo was great!

Cassandra (Honda owner) reviewed 8/19/26

Kayla (Kia owner) reviewed 8/19/26

Lesley (BMW owner) reviewed 8/18/26

David (Chevrolet owner) reviewed 8/17/26

Excellent customer service and the car looks great

Michelle (Hyundai owner) reviewed 8/17/26

Work and communication was excellent. Will definitely recommend them

Ashton (Ford owner) reviewed 8/14/26

No everything was great

Jeremy (Toyota owner) reviewed 8/13/26

Waited 2 months to get back my car with paint spots all over and had to bring it back. Also just noticed I now have two different headlight colors, one white and one blue. Had to pay $1500 out of pocket for my rental the last 30 days since the insurance covered only 30 days and $1500 and feel like I was taken advantage of. I hope everything can be remedied without me paying another rental.

Danh (Toyota owner) reviewed 8/13/26

Jasmine (Nissan owner) reviewed 8/13/26

Aleasia (Mazda owner) reviewed 8/13/26

Shalonda (GMC owner) reviewed 8/13/26

This is the second time I have brought my car to this caliber collision. FLO is amazing thank you so much.

Agustin (Jeep owner) reviewed 8/11/26

Great job! Appreciate it !

Catherlyn (Nissan owner) reviewed 8/10/26

Mia (Hyundai owner) reviewed 8/8/26

John (Jeep owner) reviewed 8/7/26

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I-CAR and ASE are the two most recognized auto collision repair training and certification bodies in the auto body industry.

Caliber - Margaret Wallace

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Margaret Wallace

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (5,854)

4,673 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 0.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean