Caliber - Margaret Wallace

4.9 (5,839reviews)
98%
2033 Margaret Wallace Rd,  Matthews,  NC  28105

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (5,839)

Likely to Recommend

Repair Quality

Flo and team did a phenomenal job on my car repair. It was flawless.

Customer Service

My Experience

Isabel was easy to work with and the car was perfect when it returned

My Experience

Very professional and fast. Excellent service.

My Experience

Isabel was great! On time with appointments, great communications, pleasant person! Quality of repair exceeded my expectations. Beyond repair car was completed detailed inside and out. Great job! Tks

My Experience

Great work! Flo kept me updated on the status of the repairs, she along with everyone I spoke with were very pleasant, helpful and informative. They took the potential stress out of the situation . Once again thanks for everything.

Likely to Recommend

Highly recommend

Repair Quality

Very pleased. No issues.

Customer Service

Flo, was great to work with. She answered all questions and kept me apprised of how the repairs were going.

Returned Clean

My Experience

The best service and best pricing in town

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Repair Quality

Customer Service

Returned Clean

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Customer Service

My Experience

Caliber Collision assisted my daughter with a recent repair with her car. According to her, they were professional and pleasant. They explained to her thoroughly the work that would be done. The company communicated consistently during the process. Although the work took longer than she expected, the reason was due to a damaged part received for her car, and the company corrected this issue and requested immediately a new part. They also assisted her securing a rental. When she picked up her car, it had been washed and vacuumed. The estimate given before the work was very close to the target amount. She especially liked working with her customer advisor during the entire process. It is stressful having repairs done to your car; however, Caliber Collision made this an easy process.

Likely to Recommend

Yes, I would recommend this business to others. Their staff is courteous, helpful, and professional. Flo was so kind and explained the process in detail. The location was accessible, and although this appears to be a very busy place, the team is personable. Each customer is given individual attention. Having a well/trained Customer Advisor is critical to customer satisfaction. Again, I would like the company to recognize Flo who truly cares about helping people.

Repair Quality

From start to finish, the team was transparent in the work that was needed, especially Service Advisor, Flo. The estimate was very accurate in terms of cost. A damaged part was re-ordered, and I was especially impressed with the efforts to replace the part instead of using the damaged part. The re-order caused a delay in the delivery, but I was impressed that they wanted to assure quality parts were used. In terms of the quality of repairs, it is hard to determine except visually.

Customer Service

My estimate appointment was on time and efficient. First impressions are important. They worked with my work schedule in order to schedule the repairs. The team also helped me to secure my rental and allowed me to turn in my rental at Caliber during my pick up. To my delight, my car was washed and vacuumed.

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Highly recommended from the beginning to the end

Repair Quality

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Repair Quality

I was told that the sensor would be fixed, but it's still comes on sometimes

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Customer Service

My Experience

My experience was very pleasurable considering the circumstances. No one wants damage to their vehicle. But Daisy, my adviser kept me up to date on my repairs and was very knowledgeable. The repairs and the process was top notch. Thanks

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Repair Quality

Flo is an outstanding representative for your company. She kept me regularly informed and answered all of my questions. Thank you so much!

Customer Service

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My Experience

Isabel was wonderful to work with.