Caliber - Margaret Wallace

4.9 (5,861reviews)
98%
2033 Margaret Wallace Rd,  Matthews,  NC  28105

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (5,861)

My Experience

Excellent customer service and beautiful work. The car looks beautiful. Face to face and on line. I was kept well informed during the entire process. Thank you Isabel & the rest of the Caliber Team.

My Experience

Isabel was so attentive and personable. She made the experience amazingly smooth. Thank you.

Likely to Recommend

Repair Quality

Very pleased with the repair. Car looks like new.

Customer Service

Outstanding - and surprising in this day & time. Thank you.

My Experience

Daisy was the best part of the whole experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Thanks for a great job

Repair Quality

It was a good experience, my representative was great informing me the hole way even stayed late to make sure I got my car before the weekend. Thank you for all you did

Customer Service

Service was very transparent and so positive. I will be back if needed.

My Experience

This was our 4th time using Caliber. Each time we were extremely satisfied with the work.

Likely to Recommend

Oh yes

Repair Quality

Totally satisfied- great work. This is our 3rd time using Caliber Collision

Customer Service

Likely to Recommend

Repair Quality

Everyone at the shop was pleasant to work with and they kept me informed whenever there was a change in status. I always felt ‘in the loop’.

Customer Service

Same

My Experience

Customer service and communication was great. The work on my door was also done well and they cleaned the car inside and out. I appreciate this service.

Likely to Recommend

Repair Quality

Great service and accommodations.

Customer Service

Returned Clean

My Experience

Elisabeth were very awesome ! She kept me updated on my car Made sure I were please with the work they did I will recommend Caliber collision to get your car fix to everybody I know

My Experience

Completely satisfied with the repair of my vehicle. It looks great. Thank you all so much.

My Experience

Great service, their employees were extremely professional and they did a great job on my Honda Passport

My Experience

Daisy did a wonderful job keeping me updated and explaining the repair. The worked was done ahead of schedule and looks great.

Likely to Recommend

We have already used you twice

Repair Quality

Customer Service

Daisy did an excellent job staying in touch and explaining everything

Returned Clean

Likely to Recommend

They kept moving through their process and delivered like a CHAMPION!

Repair Quality

The service was Great from start to finish. My Service Tech was "Flo" she did an awesome job of evaluating my Lexus. She explained the process; she communicated with me during the repairs while in the shop. When my car was ready to pick up it looked Fabulous! I was very impressed with professional approach of "Flo," the kind and friendly ladies up front, and the skills of the guys in the shop!! Thumbs UP to the Caliber Collision Team.

Customer Service

They communicated well, No complaints.

My Experience

A true professional great job that was second to none well great job. Thank you Calliber experience..you're simply the best .

My Experience

I really appreciate the Caliber Collision team and the great communication throughout my repair experience. From the front desk to the technicians, everyone was professional, kind, and helpful. I especially want to thank the two wonderful ladies at the front desk who always responded to my concerns and made me feel comfortable every time I came into the office. Your kindness and support meant a lot to me. Isabela and her team did an amazing job on my car. It looks like brand new again! I truly appreciate Isabela’s professionalism, excellent communication, reliability, and great customer service. Thank you, Caliber Collision team, and a special thank you to Isabela and her team for the amazing work, your hard work, and for keeping me updated throughout the entire repair process. I am very grateful.

My Experience

Caliber Margaret Wallace did a great job repairing my car and the entire staff was very kind. My service advisor Pip kept me informed and delivered back to me a vehicle that looks like it was never damaged. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Daisy was outstanding. She kept me informed every step!! She left me feeling so good and made a challenging situation much easier!!! She is a first class employee!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Excellent customer service

Likely to Recommend

Repair Quality

Isabel Huesca was extremely welcoming and treated me with respect and very attentive. She explained in detail the damage too my car. She was very helpful. Best service advisor i have encountered.

Customer Service

100 point, she was excellent. Very cordial and attentive, also very knowledgeable. I give her 100 points.

My Experience

Caliber did an excellent job fixing the damage. Daisy made the process easy to understand and answered all my question quickly.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Isabel is very communicative and helpful. She pushed to get us our car back in the timeline we requested, which we set much appreciated. Isabel will be the reason we come back to this location if we have more repair work required.