Caliber - Martinsburg
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you Ron for always providing status updates regarding my vehicle!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Updates ✅ Reponse time✅ Quality ✅
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Poor job they put an aftermarket light that’s does not fit well creates gaps between the bumper and light also not fixing my rim shoes s total lack of attention to fix my car to the way it was prior to the collision. I’ll never recommend them NEVER.
Repair Quality - 0.5/5.0 -
Headlight used is a cheap aftermarket that two days of having the car is already loose or broke which causes the light to bounce around. Before the accident I had the original brand light that needs to be the exact quality used to repair the car.
Customer Service - 0.5/5.0 -
The two ladies at the front desk were amazing. The advisor did not communicate well. I had to reach out to the insurance company to get him to call me after.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Have no thoughts. All around great experience. They kept me up to date on my repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ron was amazing. The atmosphere was welcoming and the service was ten star customer care. They took care of my Mercedes Thank you so much!! Thompson
My Experience - 5.0/5.0 -
These people are great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
I was very satisfied with the final completion of the vehicle repair, but I don’t feel that a 10 is acceptable due to the amount of days it took & that it wasn’t completed when I was told it was.
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
I received frequent updates on the progress of my repairs and the service representative I worked (Zach) with was pleasant, attentive, and made everything about the process easy to understand.
My Experience - 5.0/5.0 -
Everything looks perfect. The workmanship is great. The paint matched perfectly. Overall, very satisfied.
Likely to Recommend - 5.0/5.0 -
Definitely would recommend
Repair Quality - 5.0/5.0 -
The employees were friendly and easy to work with. They kept me informed of the progress as it was being completed.
Customer Service - 5.0/5.0 -
See previous response
Returned Clean
My Experience - 5.0/5.0 -
Great service. Kept me informed throughout the process. Repair looked perfect after completion
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
The employee said that he will match the driver door color with the repair that was done, but that didn't happens