Caliber - Matthews
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very Satisfied with the repairs so far! Can’t even tell it was ever damaged, customer service was very good kept me updated about the repairs along the way. I give the service a 10/10!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Lucas was very thorough and helped ease my anxiety when I told him about my accident and showed him the damage. He kept me updated on everything, let me know what had to be replaced, what could be saved, etc. He even gave me the estimate and answered all my questions. If I ever have another accident again with my Honda, I will go to him first thing. Thank you for taking care of my baby this whole time😊 she looks amazing now!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Everyone at the shop was so helpful and made the process easy!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great service, I would recommend.
Repair Quality - 5.0/5.0 -
Great communication and timely repair.
Customer Service - 5.0/5.0 -
Very friendly, great communication.
Returned Clean
My Experience - 5.0/5.0 -
Very courteous staff. Good quality work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I unfortunately had to work with Lucas, who attempted to deliver my 2026 Honda on 1/7/2026 with poor clear coat/consistent with orange peal/along the hood, the clearance gaps around the left fender were visibly uneven (not even close), the left windshield molding was cut and would not clip into place! Absolutely insulting to present a vehicle in such unacceptable condition! I picked up the vehicle today, without reviewing the vehicle with Lucas/based upon his lack of ability to answer basic body repair questions during our previous conversation. It was clear my vehicle was not driven with an attempt to evaluate its readiness for delivery because the steering wheel was off centered and the vehicle was leading to the right, although the estimate indicated a four-wheel alignment had been completed! Lucas’ ability to objectively review your body technician’s quality of work doesn’t exist and is an embarrassment to Caliber Collision and your customers. Lucas appears to either not care about Caliber Collision’s quality of work or is totally inept in his job. In addition, the basic A/C evacuation equipment was not available/broken pushing the repair of my vehicle back weeks. I had called Lucas once for an update, which he never returned my call, but I did receive a text from Caliber Collision the next morning pushing back the delivery date again, possibly a total of 8 times! Extremely disappointing experience!
My Experience - 5.0/5.0 -
Staff was very friendly and welcoming! Frequent updates and a quick turnaround.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Lucas gave me outstanding friendly customer service. I totally love the communication even though the timeline changed. I was very pleased and highly satisfied when I received my vehicle back. I pray I don't need you again but I will highly refer you to others. Thank you for your service and attention to detail to my vehicle.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Communication wasn’t good and power went out at place twice and got 3 different days my car was supposed to be finished and took 20 days for littlest minor damage not a professional moving business day to day.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Communication was very bad about my car and took 20 days to complete car but right when parts came in was done next day didn’t order parts for a while and power went out at branch twice
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I cannot think of anything that would improve the experience I had with my car repair. You kept me informed every step of the way and you could not have done better. I give you 10 s across the board.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My previous repair work was also done by them. I was glad when the insurance company wanted to use them for this repair also.
Repair Quality - 5.0/5.0 -
They did what was necessary to provide a repair that did not look like a repair.
Customer Service - 5.0/5.0 -
The people were friendly and helpful. They did not complain when I was still not happy with the original repair to my bumper. They kept me informed on the status of the work periodically, which was very much appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job. The communication was exceptional. And the ability to bring the rental car back to Caliber is appreciated.