Caliber - Monroe - Williams Rd

4.8 (4,103reviews)

96%

(704) 296-5005

1839 Williams Road, Monroe, NC 28110

96%

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1839 Williams Road
Monroe, NC 28110

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About Caliber - Monroe - Williams Rd

See Photos

1839 Williams Road
Monroe, NC 28110

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (4,103)

Sort By:
Newest
Rating

3,510 Customers Rated

5 Stars

77.1% Complete

(3165)
4 Stars

5.2% Complete

(214)
3 Stars

1% Complete

(42)
2 Stars

0.7% Complete

(30)
1 Star

0.2% Complete

(10)
< 1 Star

1.2% Complete

(49)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and a welcoming atmosphere. Communication stands out as a key strength, with customers appreciating frequent text and phone updates throughout the repair process. Many vehicles were completed ahead of schedule, reflecting strong timeliness. A few customers noted occasional delays due to parts availability or equipment issues, and a small number mentioned minor quality concerns upon pickup, such as loose parts or paint discrepancies. Overall, the vast majority of customers express high satisfaction and willingly recommend the shop to others.

Select to learn more

Service Quality
Timeliness
Communication

"... stress-free as possible. My vehicle looks fantastic, and the quality of the work exceeded my expectations. Everyone was professional, friendly, and genuinely ..." Read more

"... location I used once because it was closer to home, I have never had to return my car to have something corrected, or completed. This team catches everything this ..." Read more

"Not only excellent work but, friendly service as well."

"Never less than 100% satisfied with the customer service provided from the crew at Caliber."

"... excellent job explaining everything and with the repairs! My van looked brand new. And it drives back to normal" Read more

"... please that the team worked so quickly to get my repair completed 2 days earlier than expected. Great work team! Also, the team at this Caliber ..." Read more

"... knowledgeable They kept me updated every day and had repair done a little earlier than expected. I appreciate the customer service I received" Read more

"Took over 3 weeks for repairs"

"Over promised under performed The completion date was 20 days after the original estimate"

"... made every experience as stress-free as possible. Communication was excellent from start to finish, and I always felt confident my Highlander was in ..." Read more

"Caliber is the absolute best with correspondence related to changes and updates than any other vender ..." Read more

"Great communication…updates reported regularly so I knew exactly the status of my vehicle. Seamless process all the way through! ..." Read more

"... with the quick work, that was very professional. They kept me informed every step of the way and answered my questions in a very timely fashion. ..." Read more

"Everything was great, but at first, I was not getting updates or text about the status of my vehicle"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... stress-free as possible. My vehicle looks fantastic, and the quality of the work exceeded my expectations. Everyone was professional, friendly, and genuinely ..." Read more

"... location I used once because it was closer to home, I have never had to return my car to have something corrected, or completed. This team catches everything this ..." Read more

"Not only excellent work but, friendly service as well."

"Never less than 100% satisfied with the customer service provided from the crew at Caliber."

"... excellent job explaining everything and with the repairs! My van looked brand new. And it drives back to normal" Read more

"... please that the team worked so quickly to get my repair completed 2 days earlier than expected. Great work team! Also, the team at this Caliber ..." Read more

"... knowledgeable They kept me updated every day and had repair done a little earlier than expected. I appreciate the customer service I received" Read more

"Took over 3 weeks for repairs"

"Over promised under performed The completion date was 20 days after the original estimate"

"... made every experience as stress-free as possible. Communication was excellent from start to finish, and I always felt confident my Highlander was in ..." Read more

"Caliber is the absolute best with correspondence related to changes and updates than any other vender ..." Read more

"Great communication…updates reported regularly so I knew exactly the status of my vehicle. Seamless process all the way through! ..." Read more

"... with the quick work, that was very professional. They kept me informed every step of the way and answered my questions in a very timely fashion. ..." Read more

"Everything was great, but at first, I was not getting updates or text about the status of my vehicle"

Shamon (Lincoln owner) reviewed 9/15/26

The entire team was amazing! Everyone was so polite and professional. Thank you all so much for the consistent feedback on the progress of my car. You made this process stress free!

Joshua (Ford owner) reviewed 9/14/26

Alice (Hyundai owner) reviewed 9/11/26

This was a wonderful experience. Michael stayed in touch with us every step of the way about our repairs. We are very pleased with the results. Thank you for making us feel that we were appreciated and valued!

Derrick (Chevrolet owner) reviewed 9/11/26

Kristine (Nissan owner) reviewed 9/10/26

Caliber never disappoints! Michelle is a complete joy and Richard was on top of communication with me about my vehicles progress.

Everyone is very friendly

Sue Anne (Toyota owner) reviewed 9/9/26

Mirta (Toyota owner) reviewed 9/8/26

The service I received was amazing. When I picked up my car it was handed to me clean and like nothing happened to the car. Michelle and Richard were very helpful and they both answered all my questions and concerns. Thank you for a Great service.

100%

I’m very happy and satisfied with your services. The color on the bumper match the car perfectly.

Richard and his staff were very friendly and he answered all my questions and concerns.

Romona (Honda owner) reviewed 9/7/26

Robin (Nissan owner) reviewed 9/7/26

Thank you Mike and Michelle for keeping me updated on my Nissan. I am very pleased with the repairs done on my car. I can say it was a Great experience with Caliber Collision. Thank you both for your help in getting my car back to me as soon as possible. Thanks again, Robin Motley

Crystal (Hyundai owner) reviewed 9/3/26

They cleaned my car and all it was better than I had left it!!

Morgan (Chevrolet owner) reviewed 9/3/26

GREAT EXPERIENCE! GREAT COMMUNICATION! GREAT JOB!!!!

Belinda (Honda owner) reviewed 9/2/26

Cynthia (Honda owner) reviewed 9/1/26

My entire experience with Caliber Collision was wonderful. They were pleasant and very helpful. The work they did on my CRV was amazing. It looks brand new!

James (Honda owner) reviewed 9/1/26

It's a good body shop does excellent work I recommend people to the shop

Melissa-And-Ernie (Chevrolet owner) reviewed 8/31/26

Stetson (Toyota owner) reviewed 8/31/26

Gregory (Chevrolet owner) reviewed 8/31/26

Cora (Ford owner) reviewed 8/28/26

Susanne (Chevrolet owner) reviewed 8/28/26

This location goes above and beyond expectations. Great people, great service and very satisfied with the work.

Kristasia (Honda owner) reviewed 8/27/26

Amazing job on repairs, good with communication updates, fast service

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Once you choose to have your vehicle repaired you should always get an auto body repair estimate for all repair procedures, parts and materials as well as warranty information.

Caliber - Monroe - Williams Rd

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Monroe - Williams Rd

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (4,103)

3,510 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

Kept me Informed?

Ready on Time?