Caliber - Monroe - Williams Rd

4.8 (4,057reviews)
96%
1839 Williams Road,  Monroe,  NC  28110
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,057)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with many highlighting the professional and courteous staff who go above and beyond expectations. The communication throughout the repair process receives outstanding feedback, with customers appreciating daily text updates and being kept informed at every step. Most repairs are completed on time or even ahead of schedule, with many customers noting their vehicles look brand new upon pickup. The quality of workmanship is consistently rated as excellent, with perfect paint matching and attention to detail. Customers frequently mention the clean condition of returned vehicles and the seamless rental car process. While there were occasional delays due to parts availability or equipment issues, the staff's proactive communication helped maintain customer satisfaction. The personal touch of staff remembering customer names and the family-like atmosphere are frequently mentioned as standout features.
AI-Generated from reviews written in the last 12 months
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"Excellent service from the start to finish! The staff at Caliber Collision was so kind, professional, ..." Read more
"Not only excellent work but, friendly service as well."
"Awesome customer service and awesome work done on the Toyota Camry!"
"I have always been extremely satisfied with this location of Caliber Collision. When I moved and needed ..." Read more
"Caliber did an awesome job on fixing my daughter's car after she was side swiped they paid close attention ..." Read more
"Early, 10 days early!!!!!"
"I am extremely please that the team worked so quickly to get my repair completed 2 days earlier ..." Read more
"My car was ready 2 weeks before estimated date."
"Thank you for the great work and yall completed it a week earlier than expected!"
"It was ready earlier than expected."
"Communication was great. Work was done timely. Everything was checked and cleared. Would highly ..." Read more
"Everyone was very nice and knowledgeable They kept me updated every day and had repair done a little earlier than expected. I appreciate the ..." Read more
"... was courteous. Explained the process moving guests. I appreciated the multiple texts on how repairs were going and estimate timeline updates for completion.. ..." Read more
"Great service and communication!"

My Experience

Will recommend to everybody. Excellent work. Especially personal service keeping update how it’s going.

My Experience

Very helpful, friendly staff was kept updated on any progress made to the finish of my repair would highly recommend

My Experience

The team at Caliber Collision was outstanding from start to finish. They kept me updated throughout the repair process, answered all of my questions, and made everything as stress-free as possible. My vehicle looks fantastic, and the quality of the work exceeded my expectations. Everyone was professional, friendly, and genuinely cared about providing great service. I would absolutely recommend Caliber Collision to anyone needing repairs. Thank you for a job well done!

My Experience

Awesome. Gave me updates. Very pleased and highly recommended. Amazing staff!

My Experience

My Experience

Wow! The work that Caliber Collision on Wms. Rd in Monroe NC do is unbelievable. I promise you when you get your vehicle back it looks brand new. No one will ever know it was damaged. And they go an extra mile to clean and wax your vehicle. I'm extremely thankful to Mr. Richard and the crew for treating my vehicle as it was there own. So I say from the time you walk through the door you're maid to feel like family. The receptionist is amazing and very pleasant. So the great experience at Caliber Collision was great from beginning to end. I absolutely love them to life🥰

My Experience

Likely to Recommend

Repair Quality

Customer Service

Very professional and vehicle looks like it did before the wreck, perfect job on my vehicle

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

great customer service great work and timely

My Experience

Absolutely, Richard was great at updating me on the progress of the repair every step of the repair. He was even so nice when I came back the next day because I forgot my garage door opener. He walked with me on a super hot day all the way to the back parking lot so I could retrieve it. All the staff was great and I wouldn't hesitate to recommend Caliber Collision. Thanks so much!

My Experience

Likely to Recommend

Repair Quality

Great service and communication. Highly Recommend

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Michael was Wonderful, made everything clear about what could be done and when. It turned out the way, he said it would. Michelle was lovely too. I will Always come here to get my car worked on.

My Experience

This was my first time being in a situation that required car/body repair due to an accident. From the insurance to body shop repair. A job well done! Richard notified me every step of the way along with the friendly front staff and to mention the repair!! SUPERB JOB.The paint job along with dent repair is spot on. It looks so good, I've thought about getting them to repair the rest of the little dings and dents. 10/10 I highly recommend!!!

My Experience

Excellent customer service and quick repair.

Likely to Recommend

Repair Quality

Excellent communication and customer service.

Customer Service

Excellent communication and customer service.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire staff was great and helped get my car fixed quickly. Would definitely recommend this location.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Job well done and good communication

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great Job Kept me informed thruout the process

Likely to Recommend

Repair Quality

Great Team at Monroe Caliber. Best thing is they periodically keep you updated in the Process and Always ready for a call if you need more Info.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Good

Repair Quality

You are the best , on time and did good work , thanks !

Customer Service

Good job !

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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