Caliber - Matthews
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Lucas did a great job keeping us informed on the daily progress and was readily available for questions. Great experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
not worth the risk. I would like to keep my friends
Repair Quality - 1.0/5.0 -
have electrical issues after picking vehicle up. was told they dwere not caused by caliber. Right. no issues before dropping off now multiple. Thanks for the extra bill caliber. I will let Progressive know to just seems like they would like to know.
Customer Service - 1.0/5.0 -
Zero accountability
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication, and very professional
Likely to Recommend - 4.0/5.0 -
I would indeed recommend Caliber. Especially this smaller branch vs the bigger branch 2.5 miles south. More personalized service
Repair Quality - 3.5/5.0 -
Not sure if all the damage "way up underneath", was repaired. There was damage "way up underneath " in the original $6,800 quote. Yet the final approved repairs were $5,800. I didn't receive a receipt so I have no way of knowing what "fixes, repairs, or replacements (if any), were done. I'm concerned that the "way up underneath " repairs were not done. Of the work I can see, it looks like Calibre did a nice job. Just can't see "way up underneath."
Customer Service - 3.5/5.0 -
No problems. Didn't like that I had to pay the $500 deductible and wait for reimbursement from USAA, but that's not Calibre's fault.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Everything was perfect. The Caliber team made an estimate of my repairs, gave me an estimate on how long it would be in the shop. They coordinated with Enterprise Rental Car for a rental. I received regular updates on the progress of the work and finished the work right inline with their estimated time. Everyone had a great customer service attitude, were friendly and respectful. A great team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was perfect
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Shane Gregory was amazing to work with.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Final work is excellent. The repeated delays of parts extended the time the vehicle was in the shop (over 2 months) for an intial estimate of about $5K was disappointing.
Customer Service - 4.0/5.0 -
See prior comments as to length of time vehicle was in the shop
Returned Clean
My Experience - 5.0/5.0 -
It was my first time here, I love it, the works it’s great. I love the people there too.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Extremely satisfied with the text communication throughout the repair process, with the quality of the repair and the customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very satisfied with the “caliber” of work you all gave us with your expertise in automotive body work. If we ever need body repair again, we will definitely come back to you. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Just one comment. How many times do I need to grade your work.
Customer Service - 5.0/5.0 -
10. Please stop with the survey. They did good job. I rated you the highest number both times
Returned Clean
My Experience - 5.0/5.0 -
Shane was great to work with. He is knowledgeable and communicated updates regularly regarding the repair status. The job was very well done. Sincere thanks to Shane and the team who did the work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Just far out for me since I live in Rock Hill.
Repair Quality - 5.0/5.0 -
Rides and looks good.
Customer Service - 5.0/5.0 -
Kept me informed and did not give my car back to me with sub par work.
Returned Clean
My Experience - 5.0/5.0 -
Everything looks amazing. Shane help so much with any questions
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Shane Gregory was awesome! He kept me informed every step of the way and they even finished early! Very pleased with customer service and outcome of repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The employees did an amazing job and were very helpful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Shane was awesome , he kept me updated daily about the repairs on my vehicle and make sure everything went smoothly I can thank him enough for his swift replies and knowledge