Caliber - Matthews

4.9 (4,877reviews)
97%
12527 Independence Blvd,  Matthews,  NC  28105

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (4,877)

My Experience

Shane was awesome , he kept me updated daily about the repairs on my vehicle and make sure everything went smoothly I can thank him enough for his swift replies and knowledge

My Experience

You guys always do a great job! I always have a great experience- easy from start to finish.

Likely to Recommend

Repair Quality

Customer Service

Good service and good people

My Experience

Shane and team did an excellent job on my car’s repair. Shane’s frequent updates kept us informed of the progress of repairs, and he readily addressed any questions or concerns. His evident knowledge and calm demeanor made this disruptive time more manageable. Thank you.

My Experience

The car was cleaned immaculately and smelled so good. They did a great job.

Likely to Recommend

Repair Quality

Very nice experience 10

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Caliber Collision did an excellent job in repairing my cand and Shane the coordinator was highly on top of every step of my repairing and kept me updated along the way. They performed the repair ina timely manor. I am totally satisfied with the repairs and the experience. I would recommend this repairing company to all my friends.

Likely to Recommend

Repair Quality

Caliber performed an excellent job in repairing my vehicle. I was kept up to date on every step of the process. They completed the repair in a timely manner.

Customer Service

Customer service was outstanding; they explain and answer any questions I had.

Returned Clean

Likely to Recommend

Repair Quality

Shane communicated and was amazing for getting my truck put back together. As a former caliber employee I’m thankful for my experience. An most of all how Shane treated me and my husband who is also a former employee. Being on the other side gives a different lense.

Customer Service

Returned Clean

My Experience

My Experience

What an excellent group of professionals. My car looks fantastic. It was returned right on time despite the challenges to getting parts for a 2017 discontinued vehicle. Every single person in that office was polite, went out of their way to be helpful and made sure that I was completely happy with the job. Attention to detail, communication with my insurance company, as well as the rental car company was all taken care of. I’m thrilled to have my car back and looking brand new! Shane went over the car with me as I was leaving and I hope he knew how much I appreciated working with this company. If there was 11 out of 10 stars to be assigned, I would do it. Thank you so much.

Likely to Recommend

Fully confident. No hesitation to recommend

Repair Quality

Professional, quality work with attention to detail, delivery time for the project as predicted, excellent text communication updates throughout the process. Every team members polite and responsive. They took care of all communication with my car insurance company and worked with the rental car company so I had transportation (including delivery and pick up) while my car was being repaired. Highly recommend this shop for any body work that is needed. 10/10!

Customer Service

Shane Gregory was my contact. Made sure I was fully satisfied. Appreciated his professionalism.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Quick repair time. Constant updates. Friendly staff.

Likely to Recommend

Repair Quality

Customer Service

They didn’t stop until I was totally satisfied with my repair. They were also very accommodating with my time constraints.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

A first class operation. Shane is the perfect contact person. Professional, clear communication, attentive and consistently in touch with updates. He made an extra effort to see that the project was complete ahead of schedule. The work done was thorough, spotless and basically perfect. Thanks to everyone at Caliber.

My Experience

Great customer service during the entire repair process. Kept us informed and vehicle looks fabulous

Likely to Recommend

Definitely would recommend and use you again

Repair Quality

shane was wonderful during the whole process kept me updated

Customer Service

Entire staff was professional friendly and knowledgeable

Returned Clean

My Experience

Excellent service from beginning to end. Exceptional communication and first rate repairs.

Likely to Recommend

Repair Quality

Great experience! Excellent work. Clear communications. Prompt repairs. Easy to recommend.

Customer Service

Pleasant and professional.

Returned Clean

My Experience

Our experience with Caliber Collision was fantastic. Lucas kept us updated & was very helpful with all our questions. When we picked our car up it was absolutely spotless! We are very thankful & grateful for all of the help we received. Sharon & Bob Griffith

My Experience

My Experience

Great experience excellent service quality staff would recommend your company again thank you so much