Caliber - Melissa
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Well done
Customer Service - 5.0/5.0 -
Excellent- quickly completed
Returned Clean
My Experience - 5.0/5.0 -
Was very impressed with the timely manner and the professionalism that caliber collision provided. Colin was very transparent and stating close contact throughout the entire process, I would definitely recommend them and will in the future have all of my repairs done with you guys, thank you so much for taking care of all of our needs, especially over the holiday week. Kind regards, Sandra Graves
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Couldn’t be worse. 7 weeks later my vehicle still shows dents. I’m over $1,000 out of pocket on rentals. You blame it on Kia not shipping parts on time with no evidence. You rob me of money right before the holidays when I need it most for my children. Cold hearted, uncaring, un-human. I’m in construction, when my vendors don’t come through, do my customers pay the price? Absolutely not that would be absurd. It’s on Caliber to ensure the scope of work contracted was completed in a timely manner, within the timeframe insurance would cover a rental. But no, you put a family in financial obscurity with no regard. Congratulations and Merry Christmas to you all. I’m sure nobody even reads these surveys so what’s the point of me wasting my time writing this. Jokes on me and my family again. You got us. Good job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job and kept me informed of the progress
Customer Service - 5.0/5.0 -
They did a great job and kept me informed of the progress of the repairs
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service! Collin and his team fought my insurance company after they attempted to pay pennies for the repair and deny the majority of the work necessary to properly repair it. Very professional and kept me in the loop throughout the process.
My Experience - 5.0/5.0 -
Mitchell Smith is the best! His attention to detail and commitment to customer satisfaction truly stand out. He went above and beyond, and my car looks brand new. Exceptional service!
My Experience - 5.0/5.0 -
Professional “good” people and excellent work
My Experience - 5.0/5.0 -
Looks beautiful and brand new. thank you for a superb job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Like a new car
Customer Service - 5.0/5.0 -
Gentle people
Likely to Recommend - 3.0/5.0 -
Really long wait time and not understanding why the grill part needed to be replace if you were just gonna put my old one back on?
Repair Quality - 3.5/5.0 -
Had my car for a month. Still waiting on parts. They sent the wrong part 3 times he said. I try not to blame yall but I can get the part on ebay and 2 other websites.
Customer Service - 4.5/5.0 -
Colin kept me updated pretty much the whole time. Only gripe is that i kept having to call to see if my car was ready because he would give me a day and then it wasnt done.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.5/5.0
My Experience - 0.0/5.0 -
My vehicle spent almost 3 weeks in the shop before they called me saying it was “ready for pick up” aside from it missing parts it also had a coolant leak when I arrived home same day I picked it up, not to mention other issues I had with the repair for example tape residue left on fenders from the labor.. wouldn’t recommend this shop
My Experience - 5.0/5.0 -
Dustin did very well communicating throughout the process and the vehicle was able to be repaired on the projected timeline.
My Experience - 5.0/5.0 -
Melissa was so cordial, nice, and PATIENT with me. I got confused, forgetful ( I am 77!) and she never made me feel badly about myself! You are so lucky to have her as the person your clients will be interacting with. Jesse is also wonderful. He kept me updated on the repair of my car and got it repaired quickly, as I needed my car by Friday and he got it repaired by Wednesday pm!!! I will certainly recommend your company for repairs!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Elizabeth was so nice and patient with me.. I kept forgetting stuff and asked a lot of questions!! She even helped me figure out details about using the rental (my car 2015… rental..you dont use a key to turn it on/off… what a nightmare!!!). She is a real tribute/asset to your company!! Jesse the mechanic kept me up to date and while friendly was very business like. You are lucky to have both as employees!! On another note… I know this is wierd but your bathroom is really nice… aside from clean.. it’s really pleasant!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Solid job on the repairs. Paint was really well done. Took a week and a half longer than initially expected; however, they weren’t going to say it was ready until it was perfect, and the extra time was worth it. They all did a great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dustin is a top notch professional.
Customer Service - 5.0/5.0 -
Attentive and caring personnel