Caliber - Memphis - Downtown
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
A limb dropped from the heavens and hit my car, while I was driving - which has a certain symmetry to the way my life has been going. State Farm recommended that the car be towed to your establishment and I with no dog in the fight said ok. I went home to ruminate about the experience and also because I was now car less (not to be confused with careless). Justin from Caliber called and asked I meet him at the shop to go over the extent of damages. Defiantly I said it would cost an extra $25 for a lyft to get to the shop and why can’t we just FaceTime this thing out!? He kindly said “ ok, let me talk to my boss. “ (It’s important to note that I am being grumpy and woe is me) so Justin calls back and says that unfortunately it needs to be done in person but get this —-!!!—- he offers to pick me up and take me back home afterward. Well, how can I not agree. So not only does he go out of his way to help me out with the ride but he then calls and gives friendly updates about the car like the estimate in repairs or when it was submitted to Sate Farm. I picked my car up today and it looked great and Justin was there to hand me my keys with warm conversation. Suddenly it didn’t seem so bad like maybe trees aren’t going to purposefully drop limbs on my car while I’m minding by beeswax and trying to get from point A to point B. Anyhow the best customer service from a mechanic I’ve ever received - made the world less dark kinda service. So thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Already have!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Rep (Justin) was great! Really appreciate his commitment to my satisfaction. Kudos to Justin & Caliber!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
EXCELLENT CUSTOMER SERVICE
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
My radio is for my entertainment only. Not a chance for you to impose your views on
Repair Quality - 2.5/5.0 -
My car was repair in a timely manner but, when I picked my car up. Someone had programmed a “ RIGHT WING “ radio station (600 AM )on my radio. I didn’t appreciate it one bit. I don’t believe in that deep state conspiracy nonsense and don’t want it imposed on me.
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
Everybody was professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 0.5/5.0 -
I would never send my worst enemy to this caliber collision
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0 -
This is by far the absolute worst customer service I’ve ever received. What really pushed me over the edge was that they didn’t tell me the vehicle was still making noises. I went to drive 6 hours away, and only when I drove back did they acknowledge that they of course knew it was making noises. Not their problem. Couldn’t even let me know. I was also told that if I wasn’t happy with their service I needed to let them know immediately so that way nobody would waste their time working on my vehicle. AWFUL. I recommended to insurance the location be removed as a select service location. I will be changing insurance I am so dissatisfied.
Returned Clean
My Experience - 0.0/5.0 -
Paint finish incorrect. Vehicle Delivered dirty and possibly damaged to other car systems