Caliber - Merriam
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I wouldn't hesitate to refer friends or family members.
Repair Quality - 5.0/5.0 -
This is the 2nd auto I have taken to Caliber for auto repair work.
Customer Service - 5.0/5.0 -
It was an easy process from contacting my auto insurance to contacting Caliber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
There was some communication issues in the beginning, mostly due to my lack of knowledge working with a collision company as I have only had 1 accident about 30 years ago. Once the body shop coordinator and got on the same maps, we talked talked almost every day I she included me in each process as it happened. I was able to pick up my car after the verification machine found a bad wheel and strut which were not in the area but located and shipped in. Even those two issues I was kept informed on. I would recommend Caliber to anyone. The one thing is in the beginning make sure you understand their process to repair so both sides stay informed. Thank you caliber!
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
The work that was done was good. However, I asked for them to look at the drivers front fender to see if they could repaint it while they were doing the other work. I didn’t hear from them until they called to tell me the truck was ready to be picked up. When I went to get it I learned they had not repaired the fender and instead I found where they had written the word “look @“ on the fender with some type of marker. The person helping me tried to wipe it off but it will not come off. I was then given a quote of over $700 to repair the fender. At this point I have a fender that looks worse than when I brought it in for repair and an estimate the is more than I’m willing to pay to fix it. I would like to speak to someone other than the repair shop regarding the issue. I can be reached at 512-872-1731. Thanks, Scott Connell
Customer Service - 1.5/5.0 -
See previous response.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Do fine work. But maybe a little slow
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Extremely kind and helpful staff. My car looks like new / and clean inside and out!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Repair to remove hail dents was very good. It was just a small area that some paint ( clear-coat) was lifted from body and just left that way. And the swirl marks in the paint from polishing whole vehicle didn't look like it had been finished properly
Customer Service - 0.5/5.0 -
Had hail damage repaired. Removal of hail dents looked very good. But in area where it was repainted (back side of left rear wheel well) tape used to mask off non-repaired area lifted clear coat paint from car. Was told that it wasn't the shops fault that the tape they used lifted off the paint, that the paint already on the car must be faulty. He said, (Dan- I think) couldn't do anything about it but would talk to manager and get back to me. Week and a half later have not heard back. Not a big area but it did have paint on it when I brought car in. Also car looked like it had been machine polished and left swirl marks over whole car (was not like that before hand)- VERY DISAPPOINTED !!!!