Caliber - Mesa - East Main St

4.8 (2,684reviews)
96%
3860 East Main St,  Mesa,  AZ  85205

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,684)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new after service. The team received high marks for proactive communication, including regular text updates that kept customers informed throughout the repair process. Timeliness was a strong point, with numerous vehicles completed ahead of schedule. Staff professionalism, friendliness, and helpfulness were frequently highlighted, along with seamless insurance coordination. A few customers noted areas for improvement directly from their experience, including occasional delays in repair timelines, inconsistent proactive updates requiring them to call for status, and minor quality touch-up needs upon pickup.
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"... Every question I had, they had already resolved. After repairs my car looks brand new. This is a very professional and knowledgeable group of people. Very, very pleased ..." Read more
"... professional and accommodating. Most importantly the workmanship on my repairs was outstanding. Also, throughout the entire time car was in for ..." Read more
"... experience to work with such professional and kind staff. The workmanship on the repair was outstanding. Its obvious that your standards are very high and ..." Read more
"... and Im pleased with the results. An extra touch, they washed and vacuumed my car when they were finished. Thats service you rarely see." Read more
"... only have a 9 instead of a 10 because I can tell the replacement doors are definitely used and have flaws mine didn't." Read more
"... friendly. They did an outstanding job on my vehicle. I also appreciate the text messages each day on the progress of my car. This business is awesome and the staff ..." Read more
"Friendly staff. Wish I didnt have to call to get updates on the work."
"Repair took longer than initially avoided but communication was regular and informative. Good folks that do good work. Handled insurance coordination ..." Read more
"the text updates and tracker was awesome. felt like domino's pizza delivery"

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My Experience

I had a great experience, it was easy and simple and very fast.

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Very fast and looks like new

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Caliber was amazing! They were excellent communicators and got my car back to me quickly. 10/10 recommend.

Customer Service

Returned Clean

My Experience

Amazing work by Frank ! I’m more then just satisfied great work !

My Experience

Excellent service and great personnel. Heather is awesome and very knowledgeable about the entire process.

Likely to Recommend

I have recommended them.

Repair Quality

Second time using Caliber. I would highly recommend them. They do great work.

Customer Service

Great customer service. Heather is extremely helpful.

Returned Clean

My Experience

The team was incredible. Very impressed from the warm welcome to level of professional communication. I was well taken care of and I could not be more grateful.

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My Experience

Every one was so courteous about my truck repairs and they were so nice to talk with me about it and will recommend them to anyone

My Experience

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Returned Clean

My Experience

I went to three other body collision shops for their bids. All of these body shops treated me like a number, not a person. No personally, didn't ask me any questions, they were there for a few minutes, then explained they would email their bids to me. My forth bid was at Caliber Collision in Mesa, AZ. Frank came out and examined the damages. Frank give me several options for the repair. At this point, I wasn't being treated as a number. We agreed on the options for the repairs. As it turned out, Caliber Collision was the lowest bidder. During the repair process, Caliber Collision kept updating the repair process via my text messages. I knew exactly what was going on all the time. I knew they were working on my vehicle. I picked up my vehicle on Monday. The workmanship was fantastic. My vehicle looked brand new. The parts were aligned properly and the paint job looked like it did in the showroom. I would highly recommend them. The receptionist was also great. When you walked into the business, she was always friendly and willing to answer any questions.

My Experience

The customer service was next to none. My vehicle was done and ready to be picked up in just few days. Much shorter period of time that was given to me on the estimated ready time. Service preformed on the vehicle is top of the line. Great job guys. From front desk to everyone that provided me service you were amazing.

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Returned Clean

My Experience

It started with Heather, at the front desk! Very professional, yet a sincere warmth of caring. Frank was next, to look at the damage needing attention. Again very professional. Direct and helpful. The occasional texts to keep me up to date on progress. Then the repairs completed and I was in my truck once again!

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Returned Clean

My Experience

What comments can I add to the very best, the people here were genuinely warm and friendly, the work done looks like new, the paint matches, all parts match! I was impressed and encourage anyone to use Calibar !

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My Experience

The whole crew from the reception desk to the guys in the garage to Frank were very professional and all work is flawless. This was our fourth experience with Calvin and we are completely satisfied.

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My Experience

My Experience

The management at the Mesa, AZ location was very helpful, taking responsibility for the Flagstaff location's laziness and errors and fixing it all up with no problems. Great service and work.

My Experience

Frank and associates were perfect‼️

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Repair Quality

PERFECTION‼️

Customer Service

Frank and his team were perfect‼️💯

My Experience

Thank you so much for repairing my car and keeping me updated along the way. Thank you also to John, Frank and Heather.

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