Caliber - Mesa - Gateway
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great customer service!
Likely to Recommend - 0.5/5.0 -
Nope
Repair Quality - 2.0/5.0 -
Had my car for over a month and a half after saying 3 weeks, kept pushing off the due date, until I got mad and demanded my car back. The main mechanic working on my car went on vacation while my car was still unfinished, not telling me anything about it not being complete on the promised due date. The car came back and parts of the repairs were not completed. The people were really nice on one side of things which was great, but the rest not so much. Keeping promise dates for people working is important and sadly that was a fail.
Customer Service - 5.0/5.0 -
Shop personnel were very nice.
My Experience - 0.0/5.0 -
First, the quality of work was good. However, the communication was horrible. I worked with Gentry to have a windshield replaced while it was in the shop. Coordination was made with him thru Karr auto glass as he said that was the only glass provider Caliber would allow in the shop. Karr glass confirmed they were in contact with Gentry. I assumed itbwould be handled. Gentry goes on vacation and thats wiere it appears the coordination stopped. Needless tobsay my wondshield was not replaced, now i get tobdeal with that. The idea was to have the winshiked replaced while it was at yiyr facility as it was coordinated with Gentry. On the day it was supposed to be ready, no calls. I had to call Caliber and was promised a call back by the manager who was handling Gentrys vehicles while he was out. No returned call. I called the next day and all the sudden there was another part ordered that woukd be in that afternoon and I would get a call when ready. I ended up having to call Caliber, again, later in the afternoon to get a status. Ended up having to pick up the following day because coordinating a pick up at 4pm was just not doable on my end. Again, the quality of work appears good, but the communication and coordination was horrible. Lesson learned.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
More accurate completion times please
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great job on the car, done in 2 weeks. Only complaint is that they gave me a date it would be done by and then changed it 4 or 5 times, usually pushing it back by a day. The early estimate was fine, it just got annoying at the end.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Gentry was informative and I appreciated his frequent updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Gentry at Caliber Collision was great.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
The inside of my car door has been chipped as well as the side of my door needs buffed out due to not being smooth- was told it was ‘dirt’ that got under the paint. Got my car back and had to ask to have my seat cleaned before I sat in it as it had black stains on it, same with my interior door that I have photos of.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Easy and transparent service. Great communication and access throughout the process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service from desk to technicians
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I’m bringing the car back in the trunk and body don’t line up and quite frankly it looks like shit.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gentry did a great job despite the repair being a challenging one, I am satisfied with his work!
Customer Service - 5.0/5.0 -
Gentry was wonderful!
My Experience - 5.0/5.0 -
great customer service and kept me updated throughout whole process highly satisfied
My Experience - 5.0/5.0 -
Great communication the whole time. This is the second time I have used Caliber Collision and they are always fantastic.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The entire team was great. I felt like family during the process. The workmanship was excellent and the communication was on point. I will use Caliber again should the need arise.
My Experience - 5.0/5.0 -
The staff , and all of the technicians are outstanding! They kept me informed on the progress, and informed me of time line and any issues. Gentry called or text with updates frequently. All were awesome, friendly, and professional. They did outstanding work! I highly recommend them!! Gary
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle looks like new!
Customer Service - 5.0/5.0 -
Very professional and responsive! An outstanding job!
My Experience - 5.0/5.0 -
This was a simple repair, important to me to get done. Cost was reasonable. Kira was an excellent explaining the process. The car was repaired quickly and to my satisfaction. Thank you.