Caliber - Middleton WI
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 1.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
I had to reach out for almost all updates and my car was delayed many times. The delays I can sort of understand but the communication about the delays was not accurate and often misleading as to when the car would actually be ready. More truthful and accurate estimates would have been appreciated
My Experience - 5.0/5.0 -
My car looks awesome! Looks like nothing even happened! Shoutout also to the detail crew they had my car shining and buffed my headlights without me even asking! Super happy with repairs and the whole experience at Caliber!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
They did not fix everything that needed to be fixed so it’s going to have to go back in
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
There wasn’t really any communication about my car, how behind they were, how long it was going to take. I had to reach out to find out the color was not right so they had to redo. Happy with it tho.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I will 100% be telling people about my poor experience.
Repair Quality - 3.5/5.0 -
The customer service and support were not there. I was forced to wait 8 weeks and I was never notified of progress of the repairs or changes to estimate. I have little faith in the quality of the repairs, though they look good to the naked eye.
Customer Service - 0.5/5.0 -
Very disappointed with the customer service. I cannot recommend anyone ever use your company. The customer service and support were not there. I was forced to wait 8 weeks and I was never notified of progress of the repairs or changes to estimate. I have little faith in the quality of the repairs, though they look good to the naked eye.
Likely to Recommend - 2.5/5.0 -
DEPENDS ON WHAT MAY APPEAR IN FUTURE, TOO EARLY TO RATE ACCURATELY, IF THINGS GO WELL, I WOULD RATE 10
Repair Quality - 2.5/5.0 -
TOO EARLY TELL. IN TIME I MAY RATE A 10
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great worked hard to help us.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks new! Very nice. Great customer service!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Dave did a great job explaining everything. My car looked brand new!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job!
Customer Service - 5.0/5.0 -
Very helpful and broke the numbers and process down for me.
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Repair was delayed, about 1300 miles was added to my car during the repair period. Please tell me why?
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Good quality work although the repair was delayed for almost one month. A little confusion about the mileage-in record on the final bill, clarified that with Kelly (the manager) on the phone.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
I was given several times my vehicle was supposed to be ready And every time I had to call myself to check about them, and they always extended the date.
Customer Service - 0.5/5.0 -
Aside from the regional manager who was very helpful at the end, I was never provided with any type of notification that my vehicle would not be done on the day It was supposed to be until I called myself that day.
Returned Clean
My Experience - 5.0/5.0 -
Friendly, kind, helpful staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Overall I am extremely satisfied with how well they did on the repair. My only drawback would be the time I didn’t have the car but I understand they were understaffed. The other thing that brings it down a bit is how a part for the repair is missing and I have to go back but all things understandable. They did great work and I would definitely come back again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything you did was just fine, very happy with the results. I just wish you would have been better communicating the project status. I hated having to be a pest.
Customer Service - 4.5/5.0 -
Said in previous comments about communication.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
The car was in the shop for 75 days it looked good but still noticed a crack in the tail light
Customer Service - 2.0/5.0 -
The call center had told me it would be same day estimates but then when I got there they said that wasn’t the case for hail damage. I kept being told it would be 2-3 weeks and it went on for a total of 11 weeks. I was getting text messages that things were progressing and then the messages kept getting further and further out. I was without a vehicle for a total of 75 days. Everytime I called I was able to speak to someone and they were kind and gave me the updates I needed, but it got really old sitting and waiting to get the repairs done.