Caliber - Middleton WI
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Everything seems to be fine with the repairs. The calibration took longer than what was anticipated, but understand delays happen.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Work was good the delay is parts make the outcome a little longer then expected.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Considering I now have used 1 repair shop in the last 10 years, yes I would recommend this shop.
Repair Quality - 4.5/5.0 -
Small hitch upon pick up. It was fixed on the spot. Could have been spotted during final assembly. Otherwise nothing else noteworthy.
Customer Service - 4.0/5.0 -
Front desk people are doing their best with what little info they have. My adjuster was friendly and did his best to answer my questions.
Returned Clean
My Experience - 0.0/5.0 -
The expected end date was pushed back repeatedly and at the end of the process I had to return to the shop because the car wasn’t fixed.
Likely to Recommend - 1.0/5.0 -
Just do the work on time and don’t make me return because it’s not finished after I pick up the car!
Repair Quality - 2.5/5.0 -
The work done date was pushed back 3 times! The finished job wasn’t finished and I had to return to the shop.
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
It was fine overall. I appreciated my car was fixed within a week.
Customer Service - 5.0/5.0 -
Very friendly.
Returned Clean
My Experience - 0.0/5.0 -
The main problem was pack of communication. I was getting texts that my car would he ready on a certain day (probably) but then no more communication until the following business day, halfway through the day. Also they managed to drain my battery somehow
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
The biggest problem was slow or insufficient communication. For example I was first told that my expected completion date was a Friday, but then I didn't hear again until partway through Monday that it wouldn't be complete on Friday
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Really impressed with the level of communication and the end product. The repair seems perfect, but the warranty to fall back on is impressive!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 2.5/5.0 -
I know they do good work
Repair Quality - 2.0/5.0 -
I was misled several times about when my vehicle would be done. Almost a full week late getting it back. Dean was very understanding and provided a rental for the last 3 days. My car looked great as always
Customer Service - 2.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Nice people, but overall communication was poor. On two occasions, we were given a completion date and Caliber did not deliver. Worse yet, they did not call or text me to let me know of either of the delays. I had to call Calber on the stated day of delivery to confirm I could pick it up, both times they were unable to give me a status update within a couple minutes on the phone. Also, the delays were not simply 1 or 2 days- they were a full week the first time and 3 more days the second time. BTW, these delays resulted in an additional $230 for car rental out of my own pocket. The automated text status update system is not reliable. It is a joke. It was always behind and never provided useful information - and I mean never. Case in point- we picked up the car 2 days ago on Thursday. Today, on Saturday, I rec'd a text announcing that my car is now ready for pickup. Like I said, useless.
My Experience - 5.0/5.0 -
The repair took such a long time, fortunately I had a good rental car to use while waiting for my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0 -
Car seems to pull too the left and rough?
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I understand that there were personnel problems, but it took way too long to complete my car. Your problem became a big problem for me.
My Experience - 5.0/5.0 -
I really appreciated the frequent communication regarding status of the vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I really appreciated the frequent communication