Caliber - Middleton WI
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job! I’m very happy with how my truck turned out.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Some unfortunate delays that pushed the completion date back over a week, but I understand that there were some parts needed to acquire. Overall good service, and very happy with the final result!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great experience. I really appreciated the regular texts about status of repair. Thank you!
My Experience - 5.0/5.0 -
From start to finish everyone did a great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0 -
everything seems to be fine
Customer Service - 0.5/5.0 -
The good - work appears to be satisfactory. The bad - what was represented as a two week repair turned into 28 days. So after about 14 days I emailed them asking the status. Caliber promptly contacted me and blamed this on supervisors being out, miscommunication about a special request, and admitted that the car basically sat there without anyone asking why. I then inquired into the special request which they indicated was not possible - it took me less than 15 minutes to find out that the request was possible and to provide them with the part #s. Then the parts that were delivered to them were not the part #s I requested so they had to reorder them. Finally the order parts came in and then I find out that the car will still not be ready as it turns out that they needed additional parts that should have been identified within the first few days they had the car. In short, the repair took twice as long, deprived me of the vehicle during the holidays, exceeded my rental allowance from my insurer and required out of pocket payment.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
exceptional and helpfull.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We were very pleased with the service and work provided.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had an excellent experience with Caliber Collision in Middleton, WI. From start to finish, the team was professional, friendly, and very communicative. They worked directly with my insurance company and kept me updated throughout the repair process. The repairs were completed on time, and my car looks brand new — you would never know it had been in an accident. I truly appreciate their attention to detail and outstanding customer service. Highly recommend this location!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never in a million years.
Repair Quality - 0.5/5.0 -
My experience with the Middleton Caliber team (specifically Kelly Dimick and Dean Dzbinski) was the worst repair service I have ever experienced. From blatant lies to repeated delays in completion dates it was AWFUL.
Customer Service - 0.5/5.0 -
Whenever I would call, I would repeatedly be told that Kelly would call me back; he never did. It got to the point I had to go in and call above his head to get things completed. My repair was not taken seriously and continuously I was not being told the truth. Depending on who I was talking to, I would get different answers. At one point when I called, I got Darrien on the line and he told me that they were waiting on parts to come in from the vendor and had no ETA... I go into the shop, mind you it is still end of Fall early Winter, it is very cold. When I get in, I speak with Kelly and he tells me, "No we have the parts your car is waiting to be put up on the rack"... If he would have returned any of my calls I would not have had to come up there. Safe to say this killed the trust for the remainder of my repair experience. Still all just the tip of the iceberg.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The weather has not cooperated to fully inspect outdoors.
Customer Service - 4.0/5.0 -
Work performed looks to be well done.
My Experience - 5.0/5.0 -
5 stars A+ Thank you so much!!