Caliber - Midland - Tx-191

4.7 (275reviews)
93%
11120 Hwy 191,  Midland,  TX  79707

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
BMW
Ford
I-Car

Reviews (275)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with frequent text and call updates keeping them informed throughout the repair process. The quality of repairs was a major highlight, with many noting their vehicles looked brand new upon return. Timeliness was largely commended, with several vehicles completed ahead of schedule. Customers also appreciated the complimentary interior and exterior cleaning. A few customers noted areas for improvement, including occasional delays, incomplete repairs at pickup, and requests for more proactive communication rather than having to call for updates.
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"... look great. The updates on the repairs were awesome. I never had to call and ask what was happening or when it would be completed. The repairs were actually completed ..." Read more
"Again, I had to reach out more than they reached out to me."
"Best part of the experience. Communication was phenomenal."
"Friendly, but could communicate better. I had to call them to get updates."

My Experience

Kristyn was marvelous! The most pleasurable experience I've EVER had with any dealership or body shop. Actually probably the best customer service experience I've had. Updates were spectacular, not once did I have to call. Could not be more pleases with the service. Thank you!

My Experience

Excellent results on repair. Kristyn was extremely communicative and kept me up to date on all timeframes and repair time. Delivery/completion was before promised delivery date and I truly am appreciative of this. Kristyn and her team did an amazing job.

Likely to Recommend

Would use shop again. Repairs were great. Shop did a great job.

Repair Quality

Repairs were done earlier than quoted. Kristyn was very communicative and kept me updated and got job completed and exceeded my expectations

Customer Service

Kristyn was excellent at communicating and kept me informed on updates. She was extremely helpful and got job completed early.

My Experience

They did a great job either my truck. Thank you!

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Repair Quality

Customer Service

Returned Clean

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Only place to go.

Repair Quality

Awesome work and came back fast!

Customer Service

Exceptional communication and kindness from everyone!!

Returned Clean

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Repair Quality

Customer Service

They were very professional, quick, and nice. My car was repaired in just one day, and they even cleaned my car afterward. Everyone was so friendly and made me feel comfortable while I was there. I also really appreciated how they kept me updated throughout the entire process and communicated with me every step of the way. I had a great experience and would definitely recommend Caliber Collision!

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Returned Clean

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Returned Clean

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Great work

Customer Service

Great work

Returned Clean

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Sure

Repair Quality

Great job,great friendly service

Customer Service

Very nice

Returned Clean

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My Experience

Great customer service

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Repair Quality

Customer Service

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Most definitely

Repair Quality

Excellent customer service, great communication, and very fast turn around time from initial visit for pictures to dropping off of vehicle to finished.

Customer Service

Outstanding

Returned Clean

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Repair Quality

Customer Service

My Experience

Just wanted to say thank you for your service and im very happy with the job you guys did 😊

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Returned Clean

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