Caliber - Monroe - Hwy 74

4.8 (2,899reviews)

97%

(704) 296-9700

3824 West Hwy 74, Monroe, NC 28110

97%

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3824 West Hwy 74
Monroe, NC 28110

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About Caliber - Monroe - Hwy 74

See Photos

3824 West Hwy 74
Monroe, NC 28110

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (2,899)

Sort By:
Newest
Rating

2,436 Customers Rated

5 Stars

73.6% Complete

(2133)
4 Stars

6.3% Complete

(182)
3 Stars

1.4% Complete

(42)
2 Stars

0.9% Complete

(26)
1 Star

0.3% Complete

(8)
< 1 Star

1.6% Complete

(45)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional communication throughout the repair process, with regular updates via text and phone calls keeping them informed at every step. The quality of repairs receives outstanding feedback, with many noting their vehicles look brand new and show no signs of previous damage. Timeliness is a major strength, as repairs are frequently completed ahead of schedule, often days or even weeks early. The professional and friendly staff create a stress-free experience, going above and beyond by cleaning vehicles inside and out. While most experiences are highly positive, a few customers noted minor issues like mismatched trim or communication delays that were promptly addressed.

Select to learn more

Service Quality
Timeliness
Communication

"... my car, I was amazed at the quality of the repair—it looked brand new again. The attention to detail was excellent. I truly appreciate the care and effort they put ..." Read more

"Caliber Collision did great work on my vehicle. You cannot tell that it was every in an accident. Also, they were excellent at providing me service ..." Read more

"amazing work looked brand new"

"Process was incredibly easy. This is not the first time this has happened to me, and this was by far the most efficient and seamless experience I have ever had."

"The passger door trim that was replaced keeps popping off and window still makes a rubbing sound that wasnt ..." Read more

"Job was actually done before the expected time!"

"Excellent job, you would never know there was a repair. Done earlier than expected."

"Actually, they had it done a day earlier than they were expecting."

"Completed a week earlier than expected"

"Vehicle was ready earlier than anticipated."

"I cannot say enough about how well Calibur communicated with me about my repairs for the entirety of the process. I received multiple texts and phone calls providing ..." Read more

"They were very professional. Communication was awesome. On time delivery was excellent."

"Awesome communication"

"The process was very smooth, I was notified every other day on the progress of my vehicle from start to finish. The staff was very nice and friendly. The car looks ..." Read more

"Very generic text messages. I would have appreciated a little more detail about what was actually being done. It's not a huge ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... my car, I was amazed at the quality of the repair—it looked brand new again. The attention to detail was excellent. I truly appreciate the care and effort they put ..." Read more

"Caliber Collision did great work on my vehicle. You cannot tell that it was every in an accident. Also, they were excellent at providing me service ..." Read more

"amazing work looked brand new"

"Process was incredibly easy. This is not the first time this has happened to me, and this was by far the most efficient and seamless experience I have ever had."

"The passger door trim that was replaced keeps popping off and window still makes a rubbing sound that wasnt ..." Read more

"Job was actually done before the expected time!"

"Excellent job, you would never know there was a repair. Done earlier than expected."

"Actually, they had it done a day earlier than they were expecting."

"Completed a week earlier than expected"

"Vehicle was ready earlier than anticipated."

"I cannot say enough about how well Calibur communicated with me about my repairs for the entirety of the process. I received multiple texts and phone calls providing ..." Read more

"They were very professional. Communication was awesome. On time delivery was excellent."

"Awesome communication"

"The process was very smooth, I was notified every other day on the progress of my vehicle from start to finish. The staff was very nice and friendly. The car looks ..." Read more

"Very generic text messages. I would have appreciated a little more detail about what was actually being done. It's not a huge ..." Read more

Eric (Ford owner) reviewed 8/3/26

Great work, and great customer service!

Good quality of work! Also appreciate their prompt and courteous service

Leah (Honda owner) reviewed 8/3/26

I found the staff helpful and the car looks great!

Raul (Chevrolet owner) reviewed 8/3/26

Melody (Honda owner) reviewed 8/3/26

They were very informative about the status of my vehicle. Jonathan, the guy that was working on my vehicle communicated very well and was vertly transparent.

Robert (Honda owner) reviewed 7/31/26

𝙰 𝚕𝚒𝚝𝚝𝚕𝚎 𝚕𝚘𝚗𝚐 𝚒𝚗 𝚝𝚒𝚖𝚎(𝟸 𝚠𝚔𝚜) 𝚋𝚞𝚝 𝚊 𝚓𝚘𝚋 𝚠𝚎𝚕𝚕 𝚍𝚘𝚗𝚎

Kelly (Subaru owner) reviewed 7/30/26

Henry (Ford owner) reviewed 7/30/26

Everyone was very competent and knowledgeable, quietly confident. And they delivered on time! Also I had a problem with the car rental people and Jessica just picked up the phone and handled it!

I've already responded to this request. How many times does it take?

Martha (Ford owner) reviewed 7/30/26

Everyone was wonderful

They were excellent

Ramona (Hyundai owner) reviewed 7/30/26

I had a fantastic experience. Johnson stayed in touch with me through the entire process. He is truly an asset to your company.

Great customer service. Johnson was wonderful and kept me informed every step of the way.

Ketan (Hyundai owner) reviewed 7/30/26

Gracieli (Chevrolet owner) reviewed 7/29/26

Susan (Jeep owner) reviewed 7/27/26

Jadrien (Hyundai owner) reviewed 7/27/26

Great job, and thanks for working with me during a family crisis for car pickup. You all are Rockstars

Ashlee (Nissan owner) reviewed 7/27/26

Every staff member I interacted with was friendly and professional, thank you

Mark (Mercedes Benz owner) reviewed 7/25/26

Billy (Dodge owner) reviewed 7/23/26

Looks great the down time was a little long

Milagros (Ford owner) reviewed 7/21/26

Timothy (Honda owner) reviewed 7/21/26

Anuradha (Ford owner) reviewed 7/17/26

Raudel (BMW owner) reviewed 7/16/26

Car was in and out they did a great job with the repairs all in all would come back

Easy to communicate with

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view more shops in: Monroe | 28110

Auto Body Shops and Auto Mechanic Shops are different. Mechanical Repair shops fix the internal workings of a car (engine, transmission, brakes, etc.) while Auto Body shops typically only work on external components damaged in an accident.

Caliber - Monroe - Hwy 74

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Monroe - Hwy 74

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,899)

2,436 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?