Caliber - Monroe - Hwy 74
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From start to finish my experience with caliber was smooth and easy.
My Experience - 5.0/5.0 -
Professional and extremely easy to work with! Kept you in the loop and very quick turnaround. Everyone from start to finish was fantastic!
Likely to Recommend - 5.0/5.0 -
💯 recommend!
Repair Quality - 5.0/5.0 -
Excellent!
Customer Service - 5.0/5.0 -
Excellent all the way @
Likely to Recommend - 0.5/5.0 -
Never ever
Repair Quality - 1.5/5.0 -
Took too long and estimate date changed 5 times...no mechanics on site and they show up whenever they want even after 2pm to work very little a fay on your car amongst others
Customer Service - 1.0/5.0 -
They font call back when they say they will or you have to keep calling them for updates. The clerk was also rude and didnt care at all.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks for the repairs and notices involved. Ed F
My Experience - 5.0/5.0 -
Excellent work, the car looks brand new! Great customer service, very easy to schedule and vehicle was ready when promised
My Experience - 0.0/5.0 -
After each of the 3 times I picked up the car there were continued issues. I was given dismissive answers from the manager and the adjuster before the repairs were made. The final time I picked up my car there were still issues. Which again were dismissed. Honda found the car to be out of alignment and it has a damaged exhaust pipe heat shield. The car was returned to me dusty on the inside and out. After all the patience I continued to give, to keep being dismissed was the most horrible customer service. Especially since the 1st 2 times I was right. And according to a real mechanic, I was also right the 3rd time. But you got paid and probably only said you replaced that rear quarter panel because there was no damage when I saw it. Only to the one piece of molding. Thanks Caliber for making a severely stressful time even more stressful. You should really change your tag line because you did nothing to restore the rhythm to my life.
My Experience - 5.0/5.0 -
Great job over all the steering wasn’t fixed completely but bodily damage was as good as new. Thanks a lot! I’ll be reaching out to my insurance carrier about the steering column per your representatives request if I wasn’t satisfied with it.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
Car body damage was fixed but there is still play in the steering
Customer Service - 3.5/5.0 -
Was given a date for completion and I was moved up one day then pushed back 4 days
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast service… repair was done well. Shop fought insurance company on my behalf to use OEM parts instead of aftermarket. Appreciated the communication. They also assisted with the Enterprise Rent A Car.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Mirror isn’t fixed. Car was supposed to be detailed and is not. Light does not work when you open the door.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Service professional and employees kind and explained the work done. Car looks new!
My Experience - 5.0/5.0 -
Steven/Stephen provided great customer service and care. All staff members treated my vehicle like I would my own.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Those guys did a phenomenal job on my CRV
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very well done. Thank you so much repairing my vehicle and keeping me updated on everything. I really do appreciate the team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very much satisfied
Customer Service - 5.0/5.0 -
Very satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a fantastic job repairing my car and had it back on the road in 2 weeks. Timely updates throughout the process gave me real peace of mind about what was happening with my vehicle. Great communication and quality work.