Caliber - Monroe - Hwy 74

4.8 (2,904reviews)

97%

(704) 296-9700

3824 West Hwy 74, Monroe, NC 28110

97%

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3824 West Hwy 74
Monroe, NC 28110

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About Caliber - Monroe - Hwy 74

See Photos

3824 West Hwy 74
Monroe, NC 28110

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Reviews (2,904)

Sort By:
Newest
Rating

2,439 Customers Rated

5 Stars

73.6% Complete

(2136)
4 Stars

6.3% Complete

(182)
3 Stars

1.4% Complete

(42)
2 Stars

0.9% Complete

(26)
1 Star

0.3% Complete

(8)
< 1 Star

1.5% Complete

(45)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding communication, with frequent text and phone updates keeping them informed throughout the repair process. The quality of repairs was a standout highlight, with many noting their vehicles looked brand new upon return. Timeliness was another strength, as numerous customers were pleasantly surprised to receive their vehicles ahead of schedule. Staff friendliness and professionalism were widely appreciated, contributing to a stress-free experience. A few customers noted areas for improvement, including occasional delays due to parts availability, isolated concerns about incomplete repairs or vehicle condition at pickup, and rare instances where communication fell short of expectations.

Select to learn more

Service Quality
Timeliness
Communication

"... professional. When I picked up my car, I was amazed at the quality of the repair—it looked brand new again. The attention to detail was excellent. I truly appreciate ..." Read more

"Im very satisfied with the repair quality Caliber Collision provided on my Camry. The work was excellent, completed in a timely manner, and handled with professionalism ..." Read more

"The passger door trim that was replaced keeps popping off and window still makes a rubbing sound that wasnt ..." Read more

"When I let the hood up its like the bumper is coming off. After riding I have to push the bumper back down and up against the driver door by the tire its sticking ..." Read more

"... unpleasant experience a wonderful experience with their exceptional workmanship, exemplary customer service, and overall great experience." Read more

"Excellent job, you would never know there was a repair. Done earlier than expected."

"Quality work and completed the work one day sooner than promised"

"Took six weeks"

"date changed several times, due to lights being sent wrong"

"They got it done 6 days earlier than originally projected"

"... about my repairs for the entirety of the process. I received multiple texts and phone calls providing the status of my vehicle, and it kept my mind at ease. Thank you so much for ..." Read more

"Im very satisfied with the service I received. The team was extremely attentive and kept me updated daily, which made a huge difference. It was reassuring ..." Read more

"The process was very smooth, I was notified every other day on the progress of my vehicle from start to finish. The staff was very nice and friendly. The car looks ..." Read more

"Excellent customer service, was top notch, kept me in the loop on every step of the repair"

"They were very professional. Communication was awesome. On time delivery was excellent."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... professional. When I picked up my car, I was amazed at the quality of the repair—it looked brand new again. The attention to detail was excellent. I truly appreciate ..." Read more

"Im very satisfied with the repair quality Caliber Collision provided on my Camry. The work was excellent, completed in a timely manner, and handled with professionalism ..." Read more

"The passger door trim that was replaced keeps popping off and window still makes a rubbing sound that wasnt ..." Read more

"When I let the hood up its like the bumper is coming off. After riding I have to push the bumper back down and up against the driver door by the tire its sticking ..." Read more

"... unpleasant experience a wonderful experience with their exceptional workmanship, exemplary customer service, and overall great experience." Read more

"Excellent job, you would never know there was a repair. Done earlier than expected."

"Quality work and completed the work one day sooner than promised"

"Took six weeks"

"date changed several times, due to lights being sent wrong"

"They got it done 6 days earlier than originally projected"

"... about my repairs for the entirety of the process. I received multiple texts and phone calls providing the status of my vehicle, and it kept my mind at ease. Thank you so much for ..." Read more

"Im very satisfied with the service I received. The team was extremely attentive and kept me updated daily, which made a huge difference. It was reassuring ..." Read more

"The process was very smooth, I was notified every other day on the progress of my vehicle from start to finish. The staff was very nice and friendly. The car looks ..." Read more

"Excellent customer service, was top notch, kept me in the loop on every step of the repair"

"They were very professional. Communication was awesome. On time delivery was excellent."

Victor (Lexus owner) reviewed 8/10/26

ON the face of the services you provided I am satisfied. To ask me 6 hours after I picked up the car that is all I can offer, it is unknown to me if any underlying issue could be lurking that I might come to realize days or weeks from now. My initial reaction is that the car looks as good as new but my 100% satisfaction is to know unrealized issues don’t exist. This request might be better received a week from now. From your experience I am sure you know that if someone isn’t happy, they generally let you know. I’ll certainly keep you posted if that becomes the case

Totally

Satish (Hyundai owner) reviewed 8/10/26

Charlene (RAM owner) reviewed 8/7/26

They got it done and its amassing and the updates thank you Steven for keeping me in the loop on progress thank you all

Lorietta (Ford owner) reviewed 8/6/26

Caliber collision are top notch

Caliber was wonderful in repairing my Ford Escape

Wanda (Nissan owner) reviewed 8/5/26

Caliber Collision was prompt! kept me very informed about the progress of the repairs, and I appreciate the job that they did on the car it was awesome!

Eric (Ford owner) reviewed 8/3/26

Great work, and great customer service!

Good quality of work! Also appreciate their prompt and courteous service

Leah (Honda owner) reviewed 8/3/26

I found the staff helpful and the car looks great!

Raul (Chevrolet owner) reviewed 8/3/26

Melody (Honda owner) reviewed 8/3/26

They were very informative about the status of my vehicle. Jonathan, the guy that was working on my vehicle communicated very well and was vertly transparent.

Robert (Honda owner) reviewed 7/31/26

𝙰 𝚕𝚒𝚝𝚝𝚕𝚎 𝚕𝚘𝚗𝚐 𝚒𝚗 𝚝𝚒𝚖𝚎(𝟸 𝚠𝚔𝚜) 𝚋𝚞𝚝 𝚊 𝚓𝚘𝚋 𝚠𝚎𝚕𝚕 𝚍𝚘𝚗𝚎

Kelly (Subaru owner) reviewed 7/30/26

Henry (Ford owner) reviewed 7/30/26

Everyone was very competent and knowledgeable, quietly confident. And they delivered on time! Also I had a problem with the car rental people and Jessica just picked up the phone and handled it!

I've already responded to this request. How many times does it take?

Martha (Ford owner) reviewed 7/30/26

Everyone was wonderful

They were excellent

Ramona (Hyundai owner) reviewed 7/30/26

I had a fantastic experience. Johnson stayed in touch with me through the entire process. He is truly an asset to your company.

Great customer service. Johnson was wonderful and kept me informed every step of the way.

Ketan (Hyundai owner) reviewed 7/30/26

Gracieli (Chevrolet owner) reviewed 7/29/26

Susan (Jeep owner) reviewed 7/27/26

Jadrien (Hyundai owner) reviewed 7/27/26

Great job, and thanks for working with me during a family crisis for car pickup. You all are Rockstars

Ashlee (Nissan owner) reviewed 7/27/26

Every staff member I interacted with was friendly and professional, thank you

Mark (Mercedes Benz owner) reviewed 7/25/26

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There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

Caliber - Monroe - Hwy 74

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Monroe - Hwy 74

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,904)

2,439 Customers Rated

My Experience - 0.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Returned Clean