Caliber - Monroe - Hwy 74
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
they were quick and did great job with my repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I brought my vehicle to this location to be repaired. Leaving the location after picking up my vehicle I noticed the tire pressure sensor light was on. I decided to put air into the tire assuming because it’s cold outside that’s why the air pressure is off. After a few days I noticed that the air pressure kept going down. I called the location on the 23rd of December and was told they would reach out to progressive to see if it can be included in the claim. After calling multiple times to follow up with CJ(Caliber collision employee) he finally responded stating that if progressive can prove that the damages is related then it will be fixed. I informed CJ that I know the damages isnt related but when the vehicle was brought in there was no leakage or sensor issue regarding the back left tire. CJ responded that there is nothing that can be done and I should have mentioned it before driving it from the shop. I do believe that this is unfair and bad business.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend John Z. at Monroe location. good luck finding it because there are more than 5 Caliber Collisions within a 2 square mile.
Repair Quality - 5.0/5.0 -
John Zimmerman ( Please forgive the misspelling of his last name. He works at Caliber in Monroe) was amazing. He really made me feel like he cared, and I wasn't just a number. He was consistent with communication the entire 3 months. He treated me better than my insurance company.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I did not like my experience with enterprise in that it took a very long time to obtain the rental car at drop off
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a great experience with Caliber. My car was fix d beautifuly.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0 -
When I let the hood up it’s like the bumper is coming off. After riding I have to push the bumper back down and up against the driver door by the tire it’s sticking out.
Customer Service - 4.5/5.0 -
Everyone was very nice and professional.
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision did an awesome job in communicating with me! One small addition would be a short video on the progress simular to what Honda dealership does with their general services. Regardless of the state of progress and condition of the vehicle or repair. But all around content with the experience.
Likely to Recommend - 5.0/5.0 -
Would highly recommend guys were great
Repair Quality - 5.0/5.0 -
Great work very clean, looked brand new would definitely recommend
Customer Service - 5.0/5.0 -
Excellent customer service, was top notch, kept me in the loop on every step of the repair
Returned Clean
My Experience - 5.0/5.0 -
Thank you so much for your quick service and communication. We are so grateful. Happy holidays
Likely to Recommend - 5.0/5.0 -
10/10. I hope I never need Caliber again but if I need auto repairs, they’re the only shop we’ll use. You’ve made customers for life.
Repair Quality - 5.0/5.0 -
Great repair work, great communication, and speedy service
Customer Service - 5.0/5.0 -
Customer service was great! We were scheduled to go on a family road trip for the holidays and were getting nervous about our car being fixed on time. The Caliber team did an amazing job keeping us updated and got us back on the road just in time!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy