Caliber - Monroe - Hwy 74
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The Caliber team did an awesome job, looks like new, perfect job! I think what I appreciate most is the continual updates. Typically you have to call the shop to see where things are. Didn't need to call once. To me this is the way all customer service departments should operate. Top notch, very professional in every way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This service I received was absolutely perfect. I was kept informed and it was done quicker than I could’ve hoped for. This is an amazing company. I myself being in retail are not used to receiving service like this. The service was in fallible thank you so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They made a horrible experience bearable. They were on top of the repair every minute. They kept me informed every step of the way. Excellent customer service.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car looked awesome!! I love bringing my car to caliber collision for car work! It was repaired quickly and always great customer service with your staff!
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
The estimate was $1953. When I picked up the car it was $2600. There was no communication about the price increase or having to replace a part rather than repair it. We were going to pay out of pocket if it exceeded the insurance amount that would make our premium go up. Now we have to pay a higher premium for the next 3 years. Lack of communication is NOT good Customer service, especially in your line of business. In my book this is unacceptable and I plan to take my cars elsewhere in the future if I need that type of services.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
It was the worse experience I have ever dealt with. It cost me My JOB as a NURSE in orientation. There and my CAR is still messed up from it all. You are nothing but a Cheap repair shop that hands over a Beautiful CAR for someone else to take care of. Maybe if your Employees had better communication skills them I would not had to do their JOB and LOSE mine. So don't text me ever again unless you all are going to Fit the Bill. Now carry on and keep on doing your Customers with Disrespect....✌
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome job thanks