Caliber - Monroe - Sun Valley
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a very good job I was very well pleased
My Experience - 5.0/5.0 -
Great service I will come again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, service was top tier. Will recommend to friends and family
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I've patronized your business before and have been satisfied with the bodywork and interaction with staff. This was the first time I rec'd automated emails.You may want to consider somehow fine tuning/clarifying info in the e-mails that are sent about the repair completion/pickup. Rec'd an email with a date work would be finished, and was evidentally wrongly assuming a morning pickup. The day before, when I called to confirm the pickup, I was told it would be around lunchtime on that day and would get a call. So couldn't give Enterprise any specific info about their return. Then was not called until approx 4:30 because of some mix-up with my contact #, which I didn't understand because I provided it when I did the drop off
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
They said 2 1/2 weeks when I took toe car there it liked 1 day being 7 weeks to get it back so do you think I would ever take another one there
Customer Service - 2.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The paint job itself is marginal. Lots of trash in the paint as well as orange peel. The finish is not a superior quality that I expect from caliber Collision. They also removed my headliner and now I have stuff falling off of my ceiling as in my touch plates for the ceiling lights. I did not even pick up my car 5 hours ago. Is there another location that you can recommend I take my vehicle to. I did not accept my vehicle The first time they called me and said it was ready at this current location and I should not have accepted it this time. There's also marks on the leather seats as well as a small puncture in a headrest that was not there prior. This is all in the brief 2 minutes I had to look at my car between my kids practice and picking it up.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The first time I was called for my truck to be ready. There is a lot of trash in the paint certain pieces that were applied to the outside were not fixed correctly. So they kept the vehicle for another week. I expected it to be repainted smooth no orange peel no trash in the paint. They simply buffed a very small area and reffixed one of the pieces on the outside. Upon getting home I realized when a piece on the headliner that is the on/off for the rear lights fell in my child that they had not put the headliner pieces back together properly. There's also footprints on the headliner and the interior of the car had oil/ dirt marks in it. I would like to go to a different location to have this address I've already completed a survey within hours of picking it up stating this same stuff and I was told someone would reach out to me which they have not.
Customer Service - 4.0/5.0 -
Malik was professional and apologetic. I had no problems with his customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Repairs to damage were addressed. However, damage from towing was disappointing.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From the first contact, the scheduling of the drop off, the drop off itself, the communication throughout the repair, the pickup of the vehicle the entire process was outstanding,smooth and professional all the people I interacted with at the indian trail and monroe locations were professional and handled our problems with both a sense of care and urgency, we pocked up one car and dropped another, we do not have a need for this type of work very often but when we do we know which team to choose, the repair looks awesome as if no damage had occurred, thank you
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
Better than I expected. They even fixed an old damaged area.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looks great. Great communication! Car finished fast!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job. Staff is awesome. Highly recommended!
Customer Service - 5.0/5.0 -
Kept me informed of the repair status. Great job
My Experience - 5.0/5.0 -
Great communication and repair in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will send absolutely everyone here. If I need i will definitely go back
Repair Quality - 5.0/5.0 -
From start to finish i had an a great experience
Customer Service - 5.0/5.0 -
The customer service was wicked excellent. Jessica was very knowledgeable and so friendly and inviting