Caliber - Monroe - Sun Valley
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The repair was done very well but I had a gas/fuel smell inside my car once I picked it up. It's taken over 2 weeks for that smell to go away.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good job.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Paint not quite matching
Customer Service - 5.0/5.0 -
Manager and receptionist were very helpful and I appreciate him for getting my appointment to his shop changed.
Returned Clean
My Experience - 5.0/5.0 -
Even though the holidays rolled around they were still able to work on my car and I didn't mind being patient and they did try to work with me on many things and I appreciate the hard work put into it and would trust that location again.
My Experience - 5.0/5.0 -
Excellent customer service all the way around. Was kept updated almost daily and appraised of any delays or changes in the service calendar. Would highly recommend this location in this service to anyone in need.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service and attention to detail were excellent. Especially pleased with the help of Brandy Turpin.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
This is my second experience with Caliber Collision. I wouldn’t use any other collision/repair provider. 5 star service and workmanship, courteous friendly and professional and on time. I especially want to mention drivers Eddie and Jasmine’ Justin, Zac and Sarah in the office
Repair Quality - 5.0/5.0 -
Can’t even tell the car was damaged. Beautiful results
Customer Service - 5.0/5.0 -
Professional courteous. Repair done timely. Multiple updates given were very helpful. Drivers prompt and courteous conversant and sensitive to my mobility needs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Truck looks great, Great people to work with.
Customer Service - 5.0/5.0 -
Excellent job
My Experience - 0.0/5.0 -
There are signs of "orange peel" in the refinished surfaces. The rear bumper no longer fits correctly as there is bulging out near the light assemblies where it used to be flush. The repaires side mirror molding does not seemed to be installed correctly when compared to the drivers side molding. Th3 passenger side door under the mirror and down at the bottom near the sill show signs of accident damage. I have taken photos of this when I arrived back home. Before having my car repaired at another Caliber the associate walked me around my car to show me the work that was done. This time was take the money and here are your keys. Maybe the policy has changed but I am not sure.
Likely to Recommend - 0.5/5.0 -
this specific location.
Repair Quality - 0.5/5.0
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looks great! I’m happy with the results. I appreciate how fast it was done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks like it did before!
Customer Service - 5.0/5.0 -
They were all very kind!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Cailber did an amazing job with the work on my car. Also, they were very helpful and kept in constant touch with each step of the way. I would HIGHLY recommend them again if needed!
Customer Service - 5.0/5.0 -
The gentleman who was in charge of the process texted every step of the way.
My Experience - 5.0/5.0 -
Caliber did a great job with my vehicle repair! Zac did an amazing job keeping me updated along the way. His communication was above exceptional. Thank you!
My Experience - 5.0/5.0 -
Customer service was great, they got the job done in a timely manner, the text updates were great, and they did a fabulous job on my Jeep ! Thank you !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice job
Customer Service - 5.0/5.0 -
Great job on my vehicle, timely service, plenty of updates and great customer service. All around excellent service !
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This location did an amazing job with a great attention to detail.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
zach was very helpful and communicated well - kept me informed throughout the entire process
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The young man Justin was very amazing to work with!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Appreciate having work completed before I left for vacation!
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
Dissatisfied due to improper repair. Had to leave vehicle to have the repairs repaired. No checks in place to ensure work is performed properly.
Customer Service - 3.0/5.0 -
Overall was ok, didn't communicate as well as they would. Closed early without providing an update on vehicle repairs.