Caliber - Monroe - Sun Valley
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Repairs and painting was completely professionally and in a timely manner. Office employees met and exceeded all expectations. They are to be commended for their high quality work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Did a great job
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Justin Polk, was exceptionally professional and courteous, making for a very pleasant experience. Also, the same can be said about the two ladies behind the front counter. What an office!!
Customer Service - 5.0/5.0 -
Repair was equal to brand new appearance!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Satisfied with the service
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Very professional and friendly staff! Updated regularly and upfront and honest!
Likely to Recommend - 5.0/5.0 -
Already have recommended them!
Repair Quality - 5.0/5.0 -
Staff very friendly and professional! I was kept up to date on progress. Up front and honest the entire experience!
Customer Service - 5.0/5.0 -
Friendly and professional!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I specifically asked for the windows to be removed and it was promised in the initial contract. For some reason that was ignored and they just taped around everything
Repair Quality - 1.5/5.0 -
Besides the fact that the my insurance was billed for, and my contract read that the windows and sunroof were to come out and other connecting panels were to be painted. State Farm was also billed for removing my interior. It was said that it would take approx two weeks for all that work to happen. I dropped it off Monday, was contacted on Tues that the work would start that day..and Weds afternoon I get a call that my car was done. In a day and a half. Upton inspecting the car when I got home..I saw that nothing was removed..there were still overspray marks on my "removed" sunroof and door surround, indicating that everything was clearly taped off and not removed. Besides that, there are small bubbles throughout the clear. There are three black spots on my white paint that was cleared over. And even in areas where there is no obvious defects..if you look close enough you can see a strange haze under the clear as if the paint has watermarks all over it. Needless to say, the dishonest practices and quick job, left me quite disappointed. So was State Farm when I told them that you overbilled them and did half the work.
Customer Service - 4.5/5.0 -
Brandy was very kind and professional upon dropping the car off
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We are very pleased , caliber collision done a fine job, thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied, you guys did A great job, thank you so much
Customer Service - 5.0/5.0 -
I a very satisfied you guys did a great job, thank you so much
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Always remembered me. Very helpful and kind.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It done a good job.
Customer Service - 5.0/5.0 -
It done a good job.
My Experience - 5.0/5.0 -
Brandi was very helpful and completely honest about the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Brandi was very informative about the repair process when I dropped my vehicle off for repairs, and she kept me up to date on the repair status. The repair team did an excellent job, and it took them less time than I expected to do the repairs. The car was very clean when I picked it up. I would definitely recommend Caliber to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Took way too long after being told if would only take a week. Ended up taking about 3 weeks with excuses. Then there were a few minor things that needed to be fix at pick up.